IAHSS Advanced Training for Healthcare Security Personnel 4th Edition Questions and Answers-100% Correct(RATED A+)

What is the primary role of a security officer in crime prevention? - ANSWER-Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - ANSWER-Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? - ANSWER-Correct them immediately. What is the purpose of crime analysis? - ANSWER-Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? - ANSWER-Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - ANSWER-Excellent Process improvement in customer service can be measured how? - ANSWER-Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. - ANSWER-Feedback What are elements in improving customer service? - ANSWER-Identify Customers, Attitude, Communication and Training. Communication is ______________. - ANSWER-93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - ANSWER-Totality of circumstances. The major source of premise liability in healthcare is from _________ . - ANSWER-Slips and falls.