CPOA chapter 1 questions and answers

CPOA chapter 1 questions and answers When a patient first walks into the office for an appointment, the paraoptometric should - acknowledge the patient with a courteous greeting WHICH OF THE FOLLOWING WOULD BE CONSIDERED APPROPRIATE BEHAVIOR IN FRONT OF A PATIENT? - USING SOFT TONES WHILE SPEAKING TO OTHER STAFF which of the following would NOT be considered an appropriate telephone technique? - letting the phone ring several times to give the impression that the office is bussy If a phone call is for a staff member who is busy with a patient, the paraoptometric should - ask to take a message If a patient calls requesting information that will take a few minutes to locate, the Paraoptometric should - ask the patient if he or she would like to hold or ask to call the patient back a phone message should include all the following EXCEPT - length of the call a caller who insists on a price estimate over the phone should be - told that the prices are just estimates the AOA set of principles that include the statement. "To keep the visual welfare of the patient uppermost at all times" is called - code of Ethics the practice of keeping keep medical records out of view of patients is compliant with - HIPPA when a patient presents with a complaint, the paraoptometric should - express concern and understanding when making appointments, the paraoptometric should NOT - rely on memory if in doubt as to whether a patient requires a emergency appointment, the paraoptometric should - consult with the doctor which of the following would NOT be considered an emergency situation requiring immediate attention? - loss of contact lens If the office is extremely behind schedule, the paraoptometric should - indicate your best estimate time of how long it will be before the patient will be seen when discussing medical record documentation. EMR stands for - electronic medical record how often should the paraoptometric check supplies? - once a month the paraoptometric should maintain how much of a reserve of examination room supplies? - 1 months worth extra care must be exercised when ordering drugs and solutions because most of them will - have an expiration date a purchasing notebook for frames should indicate all of the following EXCEPT - name of the patients who have purchased the frame cash paid out can be recorded in - a cash disbursement book when an employee is added to the staff, what form must be filled out - W-4 which of the following info does not need to be included on a payroll check stub? - number of dependents when reconciling bank statements, the canceled checks should be arranged by - numerical order