BTMA 317 Chapter 2, BTMA 317 Chapter 1, BTMA 317 Chapter 10, BTMA 317 Chapter 11, BTMA 317 Chapter 13 2023 passed

BTMA 317 Chapter 2, BTMA 317 Chapter 1, BTMA 317 Chapter 10, BTMA 317 Chapter 11, BTMA 317 Chapter 13 Business process - correct answer A collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers What are the three fundamental elements of a business process? - correct answer 1. Inputs: materials, services, information that flows through and are transformed as a result of process activities 2. Resources: people and equipment that perform the activities 3. Outputs: the product/service created by the process What are the two fundamental metrics that organizations use to assess their processes? - correct answer 1. Effectiveness 2. Efficiency Effectiveness - correct answer Focuses on doing things that matter and creating outputs of value to the customer Efficiency - correct answer Focuses on doing things well during the process Cross-functional business processes - correct answer A process in which no single functional area is responsible for a process's completion Competitive advantage - correct answer An advantage over competitors in some measure such as cost, quality, or speed; leads to control of a market and to larger-than-average profits. Can be created by an organization's business processes Where do ISs play a role in business processes? - correct answer 1. Executing the process 2. Capturing and storing the data 3. Monitoring process performance e How can an IS help execute a business process? - correct answer By informing people when it's time to do a task, and, in some case, providing the means to do the task How can an IS capture and store business process data? - correct answer Some data are automatically generated and captured by the IS and some are generated outside the IS and need to be entered manually or through automation. This data is only entered once and once it is in the IS, immediate feedback is available How can an IS monitor the performance of a business process? - correct answer IS can detect problems with the process by comparing the information with a standard. If the information provided by IS shows that the process is not meeting standards, the company can assume some sort of problem exists What are the results of business process excellence? - correct answer Customer satisfaction, cost reduction, cycle and fulfillment time reduction, quality, differentiation, productivity Business Process Reengineering (BPR) - correct answer A radical redesign of a business process that improves its efficiency and effectiveness, often by beginning with a "clean sheet" (from scratch). Can be too difficult, radical, lengthy, or comprehensive Business Process Improvement - correct answer Incremental approach to improving business processes that looks for root causes to problems in process inputs, the process itself, or in process outputs, resulting in less radical/disruptive business changes. BPI projects tend to be performed from the bottom-up Six Sigma - correct answer A popular methodology for BPI. The goal is to ensure that a process has no more than 3.4 defects per million outputs What 5 phases does a successful BPI project follow? (DMAIC) - correct answer 1. Define: document the existing elements of the process and a description of the problem at hand 2. Measure: identify key metrics and collect data to see how the metrics change over time 3. Analysis: identify root causes of problems with the process by examining the existing process and, if possible, comparing it to similar processes in the industry