1. The workplace is less diverse and more complex than it was a few decades ago.
a. True
*b. False
2. Technology eliminates the need for multicultural awareness.
a. True
*b. False
3. Scientific management identifies the most efficient and effective manner for performing a
task
*a. True
b. False
4. Gangplank theory was the first formal recognition of horizontal communication.
*a. True
b. False
5. Dale Carnegie was one of the first writers to link communication skills with managerial
effectiveness.
*a. True
b. False
6. The Hawthorne studies were originally designed to show the attitudes of employees
toward working conditions.
a. True
*b. False
,7. The human relations approach during the Carnegie era was manipulative.
a. True
*b. False
8. Empowerment is delegating power to subordinates in the organization.
*a. True
b. False
9. A goal of empowerment is to allow employees more freedom within their jobs.
*a. True
b. False
10. Modern CEOs are returning to an autocratic model of leadership.
a. True
*b. False
11. The contingency approach was a management philosophy in the 20th century.
a. True
*b. False
12. Diversity issues are found in the areas of gender, culture, age, and education.
*a. True
b. False
13. Sexual harassment definitions are continually evolving.
*a. True
,b. False
14. Education diversity has decreased managers’ ability to seek help from employees.
a. True
*b. False
15. Ethics in business is constantly evolving to match emerging norms and values and varies
from country to country.
*a. True
b. False
16. Ethics has no application in business communication.
a. True
*b. False
17. The workplace requires more sophisticated managerial communication skills because it
is much more diverse and complex than it was just a few decades ago.
*a. True
b. False
18. Effective communication is not a leading indicator of financial performance.
a. True
*b. False
19. Good managers do not use new social media technologies to facilitate collaboration on
work projects as often as weak managers do.
a. True
, *b. False
20. Business transactions were recorded in the Middle East as early as 3200 BCE.
*a. True
b. False
21. Scientific Management brings to the fast food industry
A. quality, service, punctuality, value
B. cleanliness, predictability, value, low prices
*C. quality, service, cleanliness, value
D. timeliness, service, low prices, value
22. Which of the following is not one of Fayol’s Principles?
A. discipline
B. division of work
*C. cultural diversity
D. authority
23. According to Dale Carnegie gaining compliance from other people requires
A. trust and compromise
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
*D. interpersonal dynamics of attraction and influence
24. Employee commitment to an organization is gained by
A. economic motivators and authority
a. True
*b. False
2. Technology eliminates the need for multicultural awareness.
a. True
*b. False
3. Scientific management identifies the most efficient and effective manner for performing a
task
*a. True
b. False
4. Gangplank theory was the first formal recognition of horizontal communication.
*a. True
b. False
5. Dale Carnegie was one of the first writers to link communication skills with managerial
effectiveness.
*a. True
b. False
6. The Hawthorne studies were originally designed to show the attitudes of employees
toward working conditions.
a. True
*b. False
,7. The human relations approach during the Carnegie era was manipulative.
a. True
*b. False
8. Empowerment is delegating power to subordinates in the organization.
*a. True
b. False
9. A goal of empowerment is to allow employees more freedom within their jobs.
*a. True
b. False
10. Modern CEOs are returning to an autocratic model of leadership.
a. True
*b. False
11. The contingency approach was a management philosophy in the 20th century.
a. True
*b. False
12. Diversity issues are found in the areas of gender, culture, age, and education.
*a. True
b. False
13. Sexual harassment definitions are continually evolving.
*a. True
,b. False
14. Education diversity has decreased managers’ ability to seek help from employees.
a. True
*b. False
15. Ethics in business is constantly evolving to match emerging norms and values and varies
from country to country.
*a. True
b. False
16. Ethics has no application in business communication.
a. True
*b. False
17. The workplace requires more sophisticated managerial communication skills because it
is much more diverse and complex than it was just a few decades ago.
*a. True
b. False
18. Effective communication is not a leading indicator of financial performance.
a. True
*b. False
19. Good managers do not use new social media technologies to facilitate collaboration on
work projects as often as weak managers do.
a. True
, *b. False
20. Business transactions were recorded in the Middle East as early as 3200 BCE.
*a. True
b. False
21. Scientific Management brings to the fast food industry
A. quality, service, punctuality, value
B. cleanliness, predictability, value, low prices
*C. quality, service, cleanliness, value
D. timeliness, service, low prices, value
22. Which of the following is not one of Fayol’s Principles?
A. discipline
B. division of work
*C. cultural diversity
D. authority
23. According to Dale Carnegie gaining compliance from other people requires
A. trust and compromise
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
*D. interpersonal dynamics of attraction and influence
24. Employee commitment to an organization is gained by
A. economic motivators and authority
