ETA CSS Exam QUESTIONS AND ANSWERS

Only the boss needs to be concerned with harassment and discrimination laws. True False - Answer- False One reason for giving employees some autonomy on the job might be: a. the workers will feel better about their jobs b. the employer wouldn't have to come into work c. they might expect you to do your work d. they will expect money - Answer- b. the employer wouldn't have to come into work To keep your emotions from controlling your decisions, it is a good idea to: a. ask someone else to make the decision for you b. make a chart listing assets and liabilities of all possible decisions c. toss a coin d. go with the decision that "feels" best - Answer- b. make a chart listing assets and liabilities of all possible decisions If your coworker takes charge and starts to order you around, you know you're dealing with a Phlegmatic personality true false - Answer- false A person with a Sanguine personality is ideally suited for a sales job. true false - Answer- true The concept of offering a customer service skills program was originally proposed by: a. military educators b. mass merchandiser companies c. independent service shop owners d. large manufacturing companies in Washington state - Answer- d. large manufacturing companies in Washington state You work for a mass merchandiser. After parking in a large parking lot, you could take one of the shopping carts back into the building and put it in the cart pickup area, but you don't. This is not an example of a pro-profit employee