WGU C720 Q AND A COMPLETED 2023

operations - correct answersrefers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume operations - correct answersprocesses through which people, capital, and material are combined to produce the services and goods consumed by the public be worth more to the consumer than the total cost of the inputs - correct answerslong term success requires that the outputs of the operation... false (service providers sell intangible goods) - correct answersservice producers and goods producers both sell high-quality, tangible products cross functionality - correct answersA unique characteristic that makes a business process key to an organization? operations management - correct answersrefers to the decision-making processes of the many factors that affect operations once a product has already been developed business process - correct answersDue to the pressure to compete globally, in increasing number of firms are changing their organizational structures. Instead of being organized by business functions, more firms are being organized by... business functions - correct answersoperations, marketing, finance, IS are examples of... relative advantage - correct answersThe difference between the lowest cost producer and the next-lowest is known as... synergy - correct answerswhen operational plans are linked to financial, marketing, engineering, and IS plans, what is the result? efficiency - correct answersgeneral descriptor of the time or effort needed to do the work productivity - correct answerswhich measurements are more precise, productivity of efficiency? productivity - correct answersdefined by a precise mathematical equation True - correct answersSome service providers operate like manufacturers because they sell a finished good organizational structure - correct answersrefers to the arrangement of formal relationships between a firm's functional areas quicker, better decisions (focuses attention on activities that customers value) - correct answerschanging org structure from focusing on business functions to business processes results in what? flexibility - correct answersability to modify production from one product to another in response to customer demands true - correct answersflexibility is calculated by determining the ratio of outputs achieved divided by the inputs consumed to achieve those outputs Consistently meeting or exceeding customer expectations - correct answersQuality with an external orientation focuses on what Appraisal costs - correct answerscosts incurred to measure quality, assess customer satisfaction, and inspect and test products appraisal costs - correct answersthe cost of conducting a customer satisfaction survey would be considered... false (he advocated for the elimination of work standards, asserted that leadership not quotas would improve quality) - correct answersDeming advocated for specific work quotas in order to improve quality Philip Crosby (Quality is Free 1979) - correct answerswho is recognized for emphasizing the importance of considering all costs of quality? Genichi Taguchi - correct answersWho emphasized that quality should be designed into the product, not inspected after the good is already manufactured? QFD (Quality function deployment) - correct answersused to transform customer needs and expectations into specific design characteristics through a series of grids or matrices Deming - correct answerswho advocated for tools of statistical process control? Check - correct answerswhich phase of Plan Do Check Act analyses the process to determine if goals have been achieved? Statistical Process Control (SPC) - correct answersthe use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects histrogram - correct answersused to analyze and interpret data check sheets - correct answersused to record data points in real time at the site where data is generated Pareto chart - correct answerswhich tool represents data values in descending order to visualize the most frequent occurrences Pareto Chart - correct answerswhich SPC tool would be most useful to get a visual representation of the most frequent occurrences in descending order among all data points? False (six sigma uses both quantitative and qualitative techniques and tools) - correct answersSix Sigma lacks a useful qualitative component measurement system analysis - correct answershelps determine the accuracy and repeatability of the measurement methods and devices used to control variation in the process Ishikawa - correct answerswho is attributed with the concept of quality circles? Joseph Juran - correct answersdefined quality as "fitness for use" Taguchi - correct answerswho argued that quality must be built into the design of a product? Pareto Chart - correct answerswhat tool identifies the most frequent causes of quality problems? benchmarking - correct answerssetting a performance standard for a business activity 5S (sort, straighten, shine, standardize, sustain) - correct answerstool for the control stage of Six Sigma, creates visual control of the workplace periodic - correct answersIf a supplier will only deliver raw materials every two weeks, then the firm should which type of inventory system? perpetual - correct answerswhich inventory system has high implementation costs? EOQ - correct answerswhich model would you use if you were trying to minimize the total annual costs of ordering and holding inventory by varying the order quantity lead time - correct answersthe time it takes for an order to reach the supplier's offices, the time to fill the order, and the shipping time is known as... order window is open - correct answerswhen on-hand inventory information is available and the supplier is willing to deliver, this is known as... perpetual - correct answerswhich inventory system requires proactive and reactive maintenance? ABC analysis - correct answersdeveloped to determine which inventory items should receive the highest level of control. By multiplying the $ value of each item by its annual usage, a $ usage value can be obtained EOQ - correct answersin which model is instantaneous inventory replenishment assumed? True - correct answerswith the EOQ system, the assumption is that purchase costs per unit remain the same, regardless if the amount is 1 or 100 transportation - correct answersinventory that is in the process of being shipped through the distribution system perpetual - correct answerswhich inventory system is most appropriate for high value and high volume items Pareto Chart - correct answerswhich tool identifies the most frequent causes of quality problems? Cause and Effect Diagrams - correct answerswhich tool illustrates the root cause of a problem? Quality Control Charts - correct answerswhat tool assesses quality conformance? standardization and documentation - correct answerswhat forms the basis of continuous improvement? Plan - correct answersBefore making any changes, be sure everything is documented and standardized Shewhart Cycle - correct answersanother name for the Plan Do Check Act cycle is the Deming Wheel or... Do - correct answersdocumenting changes made to the plan occurs in which phase of PDCA? SPC (Statistical Process Control) - correct answersthe use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects histograms scatter diagrams Pareto Charts - correct answersAnalysis tools used to analyze and interpret data from check sheets histogram (or box chart) - correct answersdemonstrates the frequency of data observations within a preset range of values Histogram - correct answerschart that can show frequency and probability, but little other quantitative value scatter plot - correct answerschart that can assist in visualizing the relationship and correlation between two variables Pareto Chart - correct answersa chart that represents data values in a descending order to visualize the most frequent occurrences Statistical Process Control - correct answerswhich quality tool examines patterns, flow, and causes of variation of data points over time? Juran Institute's management theory - correct answerswhich quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? defining the problem or improvement opportunity - correct answerswhat is the first step in Six Sigma? control chart - correct answerswhat tool would you use to instantly determine whether the process is stable or trending toward instability so you can take corrective action before variations result in non-conforming products? control chart - correct answersgraphical depiction of process outputs where raw data is plotted in real-time within UCL and LCL run chart - correct answersanother form of control chart for processes that might have common features, a common scale, or some form of central tendency histogram - correct answersdemonstrates the frequency of values in a given range independent variable - correct answersin a scatter plot, the controlled variable is called... DMAIC (define, measure, analyze, improve, control) - correct answerswhat are the five steps of Six Sigma value stream mapping - correct answersprovides an overview of an entire process from beginning to end, and is in the define stage of Six Sigma determine the root causes of variation in the process that results in failures or defects - correct answersmain objective of the analysis phase of six sigma