Lesson 7 - Conflict and
negotiation
Class Organisational Psychology IOP2602
Reviewed
This is a comprehensive summary of Lesson 7 in IOP2602. It
includes the demarcated information included in the prescribed
textbook as well as the study guide. If you choose not to buy the
Comments textbook, this summary fills in all the parts you would otherwise miss.
These notes are very useful in studying for assignments and using
as core study material
Michael Leary (2020) Organisational Psychology Only study guide
for IOP2602 University of South Africa Pretoria. AND Robbins, S.P.,
Sources Judge, T.A., Odendaal, A., & Roodt, G. (2016). Organisational
behaviour: Global and Southern African perspectives (3rd edition).
Cape Town: Pearson
Conflict
a process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party
cares about
Lesson 7 - Conflict and negotiation 1
, Different views of conflict
Traditional view of conflict - the belief that all conflict is harmful and must be
avoided
Interactionist view of conflict - the belief that conflict is not only a positive
force in a group, but also an absolute necessity for a group to perform effectively
Functional conflict - conflict that supports the goals of the group and improves
its performance
Dysfunctional conflict - conflict that hinders group performance
Task conflict - conflict over content and goals of the work
Relationship conflict - conflict based on interpersonal relationships
Process conflict - Conflict over how work gets done
The Conflict Process
Lesson 7 - Conflict and negotiation 2
negotiation
Class Organisational Psychology IOP2602
Reviewed
This is a comprehensive summary of Lesson 7 in IOP2602. It
includes the demarcated information included in the prescribed
textbook as well as the study guide. If you choose not to buy the
Comments textbook, this summary fills in all the parts you would otherwise miss.
These notes are very useful in studying for assignments and using
as core study material
Michael Leary (2020) Organisational Psychology Only study guide
for IOP2602 University of South Africa Pretoria. AND Robbins, S.P.,
Sources Judge, T.A., Odendaal, A., & Roodt, G. (2016). Organisational
behaviour: Global and Southern African perspectives (3rd edition).
Cape Town: Pearson
Conflict
a process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party
cares about
Lesson 7 - Conflict and negotiation 1
, Different views of conflict
Traditional view of conflict - the belief that all conflict is harmful and must be
avoided
Interactionist view of conflict - the belief that conflict is not only a positive
force in a group, but also an absolute necessity for a group to perform effectively
Functional conflict - conflict that supports the goals of the group and improves
its performance
Dysfunctional conflict - conflict that hinders group performance
Task conflict - conflict over content and goals of the work
Relationship conflict - conflict based on interpersonal relationships
Process conflict - Conflict over how work gets done
The Conflict Process
Lesson 7 - Conflict and negotiation 2
