Certified Veterinarian Assistant Exam Review (all questions with verified answers)

Clients that rely entirely on your confident recommendations behave in such a manner because... - Answer- they are unable or unwilling to make the decision on their own. When dealing with clients, which of the following should you NOT do? - Answer- treat every client the same A good way to determine the best service for your clients is by: - Answer- better understanding them by asking questions and effectively listening to their responses. Fill in the blank regarding clients, "They don't care how much you _______, until they know how much you care." - Answer- know Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members. - Answer- false What is a client's greatest single expectation with regard to staff? - Answer- keeping your word Most clients say the yellow pages were their main source of referral. - Answer- false A _______ reputation spreads quicker than a _______ one. - Answer- bad, good Why is the location of the veterinary hospital important? - Answer- saves time and convenient Employees working in the veterinary field see the exact same situation every day. - Answer- false When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of that? - Answer- A. New Drugs/Medications B. Working with different veterinarians Which of the following are some ways you can grow in your personal knowledge? - Answer- A. Seminars. B. Reading. C. One-on-one training. The number one cause of a person's failure to perform is the inability to ______________. - Answer- follow instructions Mistakes are easier to tolerate if they are volunteered rather than discovered by management. - Answer- true A clean reception area tells clients that a hospital is probably clean throughout. - Answer- true Professionalism is largely based on: - Answer- appearance and behavior "If it isn't _____________, it didn't happen." - Answer- written Record keeping is ___________ responsibility. - Answer- A. The veterinarian's B. The technician's. C. The receptionist's. *D. All of the above.* Each of the following is a shield for individuals who are performing radiographs except: - Answer- Dosimeter badge An x-ray badge protects you from being exposed to radiation. - Answer- false Repeated unprotected radiology exposure has been shown to produce all of the following except: - Answer- Flu-like symptoms What makes good teamwork? - Answer- Being Helpful, Anticipating the needs of others, and Sticking together Teamwork only applies to those individuals that work as technicians. - Answer- false What is the number one breakdown of a team atmosphere? - Answer- Gossip There is no need to be a "people person" when working in the veterinary field since the patients are animals. - Answer- false Even the most _________ client should be treated with courtesy and respect. - Answer- demanding Doing "a little bit more" for customers provides an excellent customer service experience - Answer- true When describing something further away from a pet's wound, you would say it is - Answer- distal The proper name for a sheep is - Answer- Ovine The directional term "caudal" indicates what when referring to a pet's anatomy? - Answer- Toward the back or tail of the animal When asked to place an animal in a "lateral recumbent position", you should place it - Answer- On its side, away from the midline If the veterinarian asked you to give a pet a "subcutaneous injection", where would you place the needle? - Answer- under the skin Which of the following is NOT an example of a prefix? - Answer- cyte Hyperthermic refers to? - Answer- above normal temperature The prefix "Brady" means the opposite of which other prefix? - Answer- tachy A prefix is a word element that is attached to the ____________ of a word. - Answer- front The prefix "Trans-" means? - Answer- across What body system & part does "entero" refer to? - Answer- The digestive system / the intestines The surgical procedure to remove a kidney would be referred to as: - Answer- Nephrectomy If a pet was diagnosed with "osteosarcoma", what body part does it have cancer in? - Answer- bone The musculoskeletal system includes which of the following? - Answer- muscles, bones, and joints Which of the following words refers to the liver? - Answer- hepato Cytology means? - Answer- the study of cells How would you use a root word and a suffix to describe inflammation of the ear? - Answer- otitis The suffix "-ectomy" refers to? - Answer- to cut out or surgically remove The suffix "-pathy" when attached to an organ would be defined as - Answer- The disease of that organ An example of a word terminal would be? - Answer- -ic or -ia What instrument would a veterinarian use to view inside an animal's stomach? - Answer- gastroscope The suffix "-osis" refers to? - Answer- A condition of the organ If a pet were suffering from pyometra, it would most likely be: - Answer- a female Name a potential hazard found in a storage area. - Answer- Heavy bags of food, Large boxes, Hazardous chemicals When lifting, hold objects _______________. - Answer- close to your body What should you keep in mind when storing hazardous materials. - Answer- Store them where they are less likely to fall. If a clinic has more than ___________employees, they need to post the log of occupational injuries and illnesses. - Answer- 10 A cat scratch is not considered an injury - Answer- false What does MSDS stand for? - Answer- Material Safety Data Sheet The _________ is responsible for their health by following safe work practices. - Answer- employee OSHA stands for? - Answer- Occupational Safety and Health Administration The _________ is responsible for providing a safe and healthy work environment. - Answer- employer There is no need to rinse cleaning products from the floor after mopping. - Answer- false Never attempt to break up a dog fight with your ___________. - Answer- hands Client's animals should be ____________ other animals while waiting in the reception area to be seen by the veterinarian. - Answer- kept separate from The doctor will typically suggest the owner restrain their animal. - Answer- false What is the most common way to restrain a non-aggressive cat? - Answer- One hand under the belly, and the other around the neck. Muzzles are usually painful to the pet, and should be avoided. - Answer- false Using hearing protection is an important part of working in a kennel. - Answer- true Removing a cat from a cage is best done using a ________. - Answer- towel When picking up a dog, control the dog's _________