CPHQ questions with correct answers 2023

CPHQ questions with correct answers 2023Brainstorming Free-flowing generation of ideas. No censoring or discussion of ideas at this point. Everything is acknowledged Multivoting Easy, quick method for determining the most popular or important items from a list. Method uses a series of votes to cut down items to be considereded Nominal group technique Group-decision-making process for generating a large number of ideas in which each member works by himself or herself. Delphi-method Combination of the brainstorming, multi-voting, and nominal group techniques. Used when group members are not in one location and often is conducted by e-mail when a meeting is not feasible. Failure Mode and Effect Analysis A preventive approach to identify failures and opportunities for error and can be used for process as well as equipment. Prioritization Matrix Tool organizes tasks, issues, or actions and prioritizes them based on agreed-upon criteria. The tool combines the tree diagram and the L-shaped matrix diagram, displaying the best possible effect. Common-Cause variation On a control chart, this type of variation is exhibited as points between the control limits in no particular pattern. Special-Cause variation Variation that arises from sources that are not inherent in the process is unpredictable. On a control chart, this type of variation is exhibited as points that fall outside the control limits. Root-Cause analysis Required for sentinel events. When variation is inherent in the process and a reduction of the variance is desired, the root cause of the variation must be identified to eliminate tampering with the effective components of the process. Spaghetti Diagram Also called a layout diagram, is a graphic representation of the flow of traffic or movement Checklist Standard way to ensure completion of critical tasks for a process or activity Value-Stream mapping A map of the process in which only value-added steps for the customer are retained and other waster removed. Study the effects of change and make a decision by? Adopting, adapting, or abandoning the specific change Sustain improvement by? monitoring Structural Measures are? measures of infrastructure, capacity, systems, and process (nursing staff ratios) Process Measures measures of process improvement. They tell whether the parts or steps in the system are performing as planned. (timely administration of prophylactic surgical antibiotics) Outcome Measures Results of overall process or system performance (mortality) Benchmarking the comparison of an organizations or a