WGU C215 Operations Management Practice Exam
1. Which definition used for quality evaluates how well a product
performs its intended function?
Fitness for use
Support services
Value for price
paid
Psychological criteria✔✔ Fitness for use
2. Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality✔✔ 14 points for quality improvement
,3. Which total quality management (TQM) process consists of 13
published standards and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000✔✔ ISO 9000
4. A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting
this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist✔✔
Checklist
,5. Which quality control tool should be used to monitor the current status
or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram✔✔ Control chart
6. Which group of keywords or phrases describes the critical role that
mar- keting plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative
costs; budgeting
Enhance competition; understand consumer preferences; maintain commu-
nication with operations
Review and recommend product changes; satisfy customer needs;
open communication
Reward employees; motivate staff performance; manage operations
planned changes✔✔ Enhance competition; understand consumer
preferences; maintain communication with operations
7. What is the common theme in total quality management (TQM) across
, all functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than
teams
To ensure profit from product changes✔✔ To satisfy customer needs
8. Which concept of variation measures the central tendency of a set of
data?
Mean
1. Which definition used for quality evaluates how well a product
performs its intended function?
Fitness for use
Support services
Value for price
paid
Psychological criteria✔✔ Fitness for use
2. Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality✔✔ 14 points for quality improvement
,3. Which total quality management (TQM) process consists of 13
published standards and guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000✔✔ ISO 9000
4. A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting
this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist✔✔
Checklist
,5. Which quality control tool should be used to monitor the current status
or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram✔✔ Control chart
6. Which group of keywords or phrases describes the critical role that
mar- keting plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative
costs; budgeting
Enhance competition; understand consumer preferences; maintain commu-
nication with operations
Review and recommend product changes; satisfy customer needs;
open communication
Reward employees; motivate staff performance; manage operations
planned changes✔✔ Enhance competition; understand consumer
preferences; maintain communication with operations
7. What is the common theme in total quality management (TQM) across
, all functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than
teams
To ensure profit from product changes✔✔ To satisfy customer needs
8. Which concept of variation measures the central tendency of a set of
data?
Mean
