CHAPTER 1
INTRODUCTION
TRUE/FALSE QUESTIONS
1. The measure of efficiency defined as the amount of output achieved per unit of input
is referred to as productivity.
Answer: T
2. Studies have shown that quality is positively related to increased market share and
profitability.
Answer: T
3. Over the years, the term “quality assurance” was associated with measurement and
inspection.
Answer: T
4. The contract awarded to Eli Whitney to supply mass produced muskets to the US
government occurred during the Civil War.
Answer: F
5. During the Middle Ages, the craftsperson was responsible for producing the product
but not responsible for quality.
Answer: F
6. The desire to produce interchangeable parts in manufactured goods reduced the
need for quality control.
, Answer: F
7. Henry Ford Sr. is often referred to as the “father of scientific management.”
Answer: F
8. Under the scientific management philosophy, the worker’s task became specialized.
Answer: T
9. The institution of scientific management techniques in the early 1900s shifted
responsibility for quality from the production department to the quality
department.
Answer: T
10. Henry Ford Sr. practiced many of the principles that came to be known in the 1980s
as total quality.
Answer: T
11. Inspection was the primary means of quality control during the first half of the
twentieth century.
Answer: T
12. As Japanese firms improved product quality after the Second World War, they relied
mostly on ideas and expertise developed within Japan.
Answer: F
13. Deming first introduced his quality management philosophy to the Japanese in the
1970s.
Answer: F
,14. During the 1950s and 1960s, products made in Japan and exported to the U.S. were
known for their superior quality.
Answer: F
15. The 1950s are generally regarded as the period of remarkable change in U.S.
industry with increasing productivity and a growing awareness of the need for
quality.
Answer: F
16. The Baldrige Award was first awarded in the late 1970s.
Answer: F
17. During the 1980s, U.S. government did not support programs that were intended to
improve quality in U.S. industries.
Answer: F
18. A U.S. company has never been awarded Japan’s coveted Deming Prize.
Answer: F
19. While the concept of “six sigma” quality has been implemented in Japanese firms, it
has yet to be implemented in major U.S. corporations.
Answer: F
20. Maintaining a focus on quality is a continual challenge for U.S. management.
Answer: T
, 21. Currently, the term “total quality management” has fallen out of favor, and many
people simply use “total quality.”
Answer: T
22. The transcendent definition of quality refers to the notion that “you know quality
when you see it.”
Answer: T
23. A product-based definition of quality implies no relationship between the perceived
quality of a product and the quantity of some product attribute.
Answer: F
24. A value-based perspective on quality implies a relationship of usefulness to price.
Answer: T
25. User-based definitions of quality presume that quality is a function of performance
characteristics.
Answer: F
26. A manufacturing-based perspective n quality implies assessing quality with respect
to pre-determined product specifications.
Answer: T
27. Assessment of quality is affected by one’s position in the value chain.
Answer: T
28. Most businesses consist of many “chains of customers.”
Answer: T
INTRODUCTION
TRUE/FALSE QUESTIONS
1. The measure of efficiency defined as the amount of output achieved per unit of input
is referred to as productivity.
Answer: T
2. Studies have shown that quality is positively related to increased market share and
profitability.
Answer: T
3. Over the years, the term “quality assurance” was associated with measurement and
inspection.
Answer: T
4. The contract awarded to Eli Whitney to supply mass produced muskets to the US
government occurred during the Civil War.
Answer: F
5. During the Middle Ages, the craftsperson was responsible for producing the product
but not responsible for quality.
Answer: F
6. The desire to produce interchangeable parts in manufactured goods reduced the
need for quality control.
, Answer: F
7. Henry Ford Sr. is often referred to as the “father of scientific management.”
Answer: F
8. Under the scientific management philosophy, the worker’s task became specialized.
Answer: T
9. The institution of scientific management techniques in the early 1900s shifted
responsibility for quality from the production department to the quality
department.
Answer: T
10. Henry Ford Sr. practiced many of the principles that came to be known in the 1980s
as total quality.
Answer: T
11. Inspection was the primary means of quality control during the first half of the
twentieth century.
Answer: T
12. As Japanese firms improved product quality after the Second World War, they relied
mostly on ideas and expertise developed within Japan.
Answer: F
13. Deming first introduced his quality management philosophy to the Japanese in the
1970s.
Answer: F
,14. During the 1950s and 1960s, products made in Japan and exported to the U.S. were
known for their superior quality.
Answer: F
15. The 1950s are generally regarded as the period of remarkable change in U.S.
industry with increasing productivity and a growing awareness of the need for
quality.
Answer: F
16. The Baldrige Award was first awarded in the late 1970s.
Answer: F
17. During the 1980s, U.S. government did not support programs that were intended to
improve quality in U.S. industries.
Answer: F
18. A U.S. company has never been awarded Japan’s coveted Deming Prize.
Answer: F
19. While the concept of “six sigma” quality has been implemented in Japanese firms, it
has yet to be implemented in major U.S. corporations.
Answer: F
20. Maintaining a focus on quality is a continual challenge for U.S. management.
Answer: T
, 21. Currently, the term “total quality management” has fallen out of favor, and many
people simply use “total quality.”
Answer: T
22. The transcendent definition of quality refers to the notion that “you know quality
when you see it.”
Answer: T
23. A product-based definition of quality implies no relationship between the perceived
quality of a product and the quantity of some product attribute.
Answer: F
24. A value-based perspective on quality implies a relationship of usefulness to price.
Answer: T
25. User-based definitions of quality presume that quality is a function of performance
characteristics.
Answer: F
26. A manufacturing-based perspective n quality implies assessing quality with respect
to pre-determined product specifications.
Answer: T
27. Assessment of quality is affected by one’s position in the value chain.
Answer: T
28. Most businesses consist of many “chains of customers.”
Answer: T
