CRM - 2. What did you find to be the most useful information for you as a business professional?

I believe my personal creativeness has increased, and I now tend to think "outside the box" in order to solve complex problems. Marketing strategies determine how a brand is perceived, how to price its products, and which consumers to target, and I have learned that social media has become the main pillar of marketing budgets and plans globally. Did you find anything that was surprising to you? Studying case studies relevant to the subject and learning about and analyzing business situations where marketing and business breakthroughs have been made as a consequence of creative thinking, has strengthened this particular talent. Studying case studies relevant to the subject and learning about and analyzing business situations where marketing and business breakthroughs have been made as a consequence of creative thinking, has strengthened this particular talent. Additionally, I have gained a better understanding of the role of the Internet in various business processes in general, and marketing activities in particular, which will assist me in my future career. Marketing research skills can be applied in a variety of settings and circumstances in order to assist decision-making processes. Furthermore, I have gained a greater understanding of how to collect and analyze data, as well as the principles of marketing data. This will enhance my future employability prospects. The other thing that surprised me was how much investment global companies make in CRM or e-CRM systems rather than just acquiring new customers. During the course period, I paid extra attention to global companies' websites and looked at the type of functions they offered. It surprised me that many companies invest more in keeping regular customers than acquiring new ones.