Principles of Management
POM Exam Part A Notes 2022
Info about business and industry:
Business Name : The Fachetti Group
Size of Business : large
Location (single site or multi-site) : Multi-site
Products/Services offered : It is chain of restaurants and a manufacturing operation
making gourmet chilled Italian meals.
Employees : Divisional Managers, restaurant managers, head chefs, front of house
employees, other restaurant employees, manufacturing employees, quality
inspectors etc.
Industry it operates in : Restaurant Industry (part of the Hospitality industry), Food
Industry
Ownership/Leadership : Probably Ltd; Fabio Fachetti is the owner.
Competitive environment : Yes
***Learning Aims that may be relevant to the case study:
Management and Leadership (styles, skills, functions)
Motivation in the workplace
Training and development
Managing Change
Quality Management
Research about the industry
Source: Coronavirus and its impact on UK hospitality - Office for National Statistics (ons.gov.uk)
Hospitality (accommodation and food activities) has been one of the sectors most affected by
lockdowns and government restrictions throughout the coronavirus (COVID-19) pandemic. The
sector may have also been affected by Brexit, but as the end of the transition period coincided with
the start of the latest lockdown, it is hard to separate the effects of the two.
As we moved through the pandemic, the hospitality sector adapted to the changing restrictions, with
the proportion of businesses temporarily closed falling from 81% in the spring 2020 lockdown to
54% in the early 2021 lockdown.
Business turnover (Figure 1) also reflected this change, showing higher revenue in early 2021 than in
spring 2020. In May 2020, turnover was just over £1.2 billion, compared with £3.4 billion in March
2021. This rose further to £6.9 billion by May 2021 after restrictions were partially eased, the highest
figure since August 2020. Although this is still around 25% lower than its 2019 level.
This revival was particularly strong for the restaurant and mobile food service activities sub-sector
where turnover in May 2021 was £3.3 billion, five and a half times what it was in May 2020; this is
likely to be because more restaurants were able to provide takeaway services and outdoor dining
was permitted.
1
, Principles of Management
Info about the business (Introduction)
The Fachetti Group is owned by a famous chef and TV presenter, Fabio Fachetti. The chain
of restaurants, Fachetti’s, is in the major cities of the United Kingdom and offers innovative
Italian recipes. The Fachetti Group consists of both the restaurant chain and a
manufacturing operation making gourmet chilled Italian meals, that are sold to the
important supermarkets from the UK. All the meals offered has a high standard, traditional
methods and ingredients are used. Also, they has a premium price under the Fachetti’s
Kitchen brand.
2020 was a difficult year for restaurants that were faced to business disruption and were
forced to close. The restaurant owners started to look for other revenue streams. According
to the case study, Fabio decided to open the kitchens in his restaurants and offered home
deliveries for customers. So, the employees did not lose their jobs. However, the front of
house employees changed their roles, being delivery drivers and order takers. Fabio was
pleased by the commitment and loyalty of the employees.
SWOT
Strengths:
Fabio Fachetti is a famous chef and TV presenter -> The good reputation, the fact
that the owner is famous attracts more clients.
Innovation of Italian recipes
High standard, quality
Traditional methods and ingredients
The brand
Weaknesses:
Closing all the restaurants
The management styles
Decreasing the profitability and effectiveness
Opportunities:
Delivery system, mobile delivery app
Changes in management
Quality system
Threats:
The pandemic
Lack of motivation; high staff turnover
Key Principles of Management (management styles,
functions, skills, motivational theories)
A. Management Styles/Functions/Skills (Approach by the business)
2
POM Exam Part A Notes 2022
Info about business and industry:
Business Name : The Fachetti Group
Size of Business : large
Location (single site or multi-site) : Multi-site
Products/Services offered : It is chain of restaurants and a manufacturing operation
making gourmet chilled Italian meals.
Employees : Divisional Managers, restaurant managers, head chefs, front of house
employees, other restaurant employees, manufacturing employees, quality
inspectors etc.
Industry it operates in : Restaurant Industry (part of the Hospitality industry), Food
Industry
Ownership/Leadership : Probably Ltd; Fabio Fachetti is the owner.
Competitive environment : Yes
***Learning Aims that may be relevant to the case study:
Management and Leadership (styles, skills, functions)
Motivation in the workplace
Training and development
Managing Change
Quality Management
Research about the industry
Source: Coronavirus and its impact on UK hospitality - Office for National Statistics (ons.gov.uk)
Hospitality (accommodation and food activities) has been one of the sectors most affected by
lockdowns and government restrictions throughout the coronavirus (COVID-19) pandemic. The
sector may have also been affected by Brexit, but as the end of the transition period coincided with
the start of the latest lockdown, it is hard to separate the effects of the two.
As we moved through the pandemic, the hospitality sector adapted to the changing restrictions, with
the proportion of businesses temporarily closed falling from 81% in the spring 2020 lockdown to
54% in the early 2021 lockdown.
Business turnover (Figure 1) also reflected this change, showing higher revenue in early 2021 than in
spring 2020. In May 2020, turnover was just over £1.2 billion, compared with £3.4 billion in March
2021. This rose further to £6.9 billion by May 2021 after restrictions were partially eased, the highest
figure since August 2020. Although this is still around 25% lower than its 2019 level.
This revival was particularly strong for the restaurant and mobile food service activities sub-sector
where turnover in May 2021 was £3.3 billion, five and a half times what it was in May 2020; this is
likely to be because more restaurants were able to provide takeaway services and outdoor dining
was permitted.
1
, Principles of Management
Info about the business (Introduction)
The Fachetti Group is owned by a famous chef and TV presenter, Fabio Fachetti. The chain
of restaurants, Fachetti’s, is in the major cities of the United Kingdom and offers innovative
Italian recipes. The Fachetti Group consists of both the restaurant chain and a
manufacturing operation making gourmet chilled Italian meals, that are sold to the
important supermarkets from the UK. All the meals offered has a high standard, traditional
methods and ingredients are used. Also, they has a premium price under the Fachetti’s
Kitchen brand.
2020 was a difficult year for restaurants that were faced to business disruption and were
forced to close. The restaurant owners started to look for other revenue streams. According
to the case study, Fabio decided to open the kitchens in his restaurants and offered home
deliveries for customers. So, the employees did not lose their jobs. However, the front of
house employees changed their roles, being delivery drivers and order takers. Fabio was
pleased by the commitment and loyalty of the employees.
SWOT
Strengths:
Fabio Fachetti is a famous chef and TV presenter -> The good reputation, the fact
that the owner is famous attracts more clients.
Innovation of Italian recipes
High standard, quality
Traditional methods and ingredients
The brand
Weaknesses:
Closing all the restaurants
The management styles
Decreasing the profitability and effectiveness
Opportunities:
Delivery system, mobile delivery app
Changes in management
Quality system
Threats:
The pandemic
Lack of motivation; high staff turnover
Key Principles of Management (management styles,
functions, skills, motivational theories)
A. Management Styles/Functions/Skills (Approach by the business)
2
