Student: ___________________________________________________________________________
1. People ____________ all the time.
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2. The term ____________ is used to describe the competitive, win-lose situations such as haggling
over price that happens at yard sale, flea market, or used car lot.
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3. Negotiating parties always negotiate by _________.
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4. There are times when you should _________ negotiate.
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5. Successful negotiation involves the management of ____________ (e.g., the price or the terms of
agreement) and also the resolution of _________.
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6. Independent parties are able to meet their own ____________ without the help and assistance of
others.
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,7. The mix of convergent and conflicting goals characterizes many ____________ relationships.
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8. The ____________ of people's goals, and the ____________ of the situation in which they are
going to negotiate, strongly shapes negotiation processes and outcomes.
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9. Whether you should or should not agree on something in a negotiation depends entirely upon the
attractiveness to you of the best available ______.
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10. When parties are interdependent, they have to find a way to ____________ their differences.
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11. Negotiation is a ____________ that transforms over time.
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12. Negotiations often begin with statements of opening _________.
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13. When one party accepts a change in his or her position, a ____________ has been made.
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, 14. Two of the dilemmas in mutual adjustment that all negotiators face are the dilemma of
____________ and the dilemma of _________.
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15. Most actual negotiations are a combination of claiming and ____________ value processes.
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16. ________________________ is analyzed as it affects the ability of the group to make decisions,
work productively, resolve its differences, and continue to achieve its goals effectively.
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17. Most people initially believe that ____________ is always bad or dysfunctional.
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18. The objective is not to eliminate conflict but to learn how to manage it to control the ____________
elements while enjoying the productive aspects.
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19. The two-dimensional framework called the ____________________________________ postulates
that people in conflict have two independent types of concern.
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20. Parties who employ the ____________ strategy maintain their own aspirations and try to persuade
the other party to yield.
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