NPLQ Lifeguard course- The role of a lifeguard
(1) Questions with Verified Correct Answers
What is the primary role of a lifeguard?
To maintain a safe and friendly environment through supervision, prevention, and rescue.
State the 7 traits/skills of a lifeguard
1- Maintain positive attitude
2- Be professional
3- maintain observation
4- provide good supervision
5- early intervention
6- Accident prevention
7- Rescue
State the 11 attributes of a lifeguard
1- good communicator
2- good listener
3- positive attitude
4- team player
5- leadership
6- proactive
7- quick thinker
8- calm
9- knowledge of pool
10- friendly & respectful
11- helpful & responsive to customers
, State 4 consequences of lifeguards not maintain standards
1- safety is compromised, putting the public in danger
2- inadequate running of facility
3- failings of legal responsibility
4- lowers customer experience & facilities reputation
State 7 things the customer perception SHOULD be
1- safeguard lives
2- suspect problems & act quickly to avoid accidents
3- Give peace of mind
4- display professionalism & are reliable
5- Good communicators & advise swimmers
6- are ambassadors for the facility
7- Friendly
State 6 things the customer perception SHOULDN'T Be
1- Baby sitter
2- Stop swimmers having fun
3- whistle blower & H&S enforcer
4- lazy
5- daydreamers
6- unprofessional
State 8 examples of poor/unprofessional lifeguard activity
1- No respect towards customers & staff
2- talking to others unnecessarily while supervising the pool
(1) Questions with Verified Correct Answers
What is the primary role of a lifeguard?
To maintain a safe and friendly environment through supervision, prevention, and rescue.
State the 7 traits/skills of a lifeguard
1- Maintain positive attitude
2- Be professional
3- maintain observation
4- provide good supervision
5- early intervention
6- Accident prevention
7- Rescue
State the 11 attributes of a lifeguard
1- good communicator
2- good listener
3- positive attitude
4- team player
5- leadership
6- proactive
7- quick thinker
8- calm
9- knowledge of pool
10- friendly & respectful
11- helpful & responsive to customers
, State 4 consequences of lifeguards not maintain standards
1- safety is compromised, putting the public in danger
2- inadequate running of facility
3- failings of legal responsibility
4- lowers customer experience & facilities reputation
State 7 things the customer perception SHOULD be
1- safeguard lives
2- suspect problems & act quickly to avoid accidents
3- Give peace of mind
4- display professionalism & are reliable
5- Good communicators & advise swimmers
6- are ambassadors for the facility
7- Friendly
State 6 things the customer perception SHOULDN'T Be
1- Baby sitter
2- Stop swimmers having fun
3- whistle blower & H&S enforcer
4- lazy
5- daydreamers
6- unprofessional
State 8 examples of poor/unprofessional lifeguard activity
1- No respect towards customers & staff
2- talking to others unnecessarily while supervising the pool
