MANAGEMENT EXAM 1 MULTIPLE CHOICE UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

MANAGEMENT EXAM 1 MULTIPLE CHOICE UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
if a sales department supervisor is held accountable by a
middle manager for the departments performance, on
whom is the department supervisor dependent in making
this performance possible?
a) Board of Directors
b) Top management
c) Customers or clients
d) Department sales person
Answer:
Department sales person

Question:
The management function of ____ is being activated when
a bookstore manager measures daily sales in the
magazine section and compares them with daily sales
targets.
a. planning
b. agenda setting
c. controlling
d. delegating
Answer:
Controlling

Question:
The process of building and maintaining good working
relationships with others who may someday help a
manager to implement his or her work agendas is called
____.
a. governance
b. networking
c. emotional intelligence
d. entrepreneurship
Answer:
Networking

Question:
According to Robert Katz, ____ skills are more likely to be
emphasized by top managers than by first-line managers.
a. human
b. conceptual
c. informational
d. technical

,Answer:
Conceptual

Question:
An effective manager is someone who helps others to
achieve high levels of both ____ and ____.
a. pay; satisfaction
b. performance; satisfaction
c. performance; pay
d. pay; quality of work life
Answer:
Performance; sastifaction

Question:
____ is the active oversight by boards of directors of top
management decisions in such areas as corporate
strategy and financial reporting.
a. Value chain analysis
b. Productivity
c. Outsourcing
d. Corporate governance
Answer:
Corporate Governance

Question:
When a manager denies promotion to a qualified worker
simply because of personally disliking her because she is
Hispanic, this is an example of ____.
a. discrimination
b. accountability
c. self-management
d. a free-agent economy
Answer:
Discrimination

Question:
A company buys cloth in one country, has designs made
in another country, has the garments sewn in another
country, and sells the finished product in yet other
countries. This firm is actively engaging in the practice of
____.
a. job migration
b. performance effectiveness
c. value creation
d. global sourcing
Answer:
Global Sourcing

, Question:
The intellectual capital equation states: Intellectual
Capital × _______ = Commitment.
a. Diversity
b. Confidence
c. Competency
d. Communication
Answer:
Competency

Question:
If the direction in managerial work today is away from
command and control, what is it toward?
a. Coaching and facilitating
b. Telling and selling
c. Pushing and pulling
d. Carrot and stick
Answer:
Coaching and Facilitating

Question:
The manager's role in the "upside-down pyramid" view of
organizations is best described as providing ____ so that
operating workers can directly serve ____.
a. direction; top management
b. leadership; organizational goals
c. support; customers
d. agendas; networking
Answer:
Support; customers

Question:
When a team leader clarifies desired work targets and
deadlines for a work team, he or she is fulfilling the
management function of ____.
a. planning
b. delegating
c. controlling
d. supervising
Answer:
Planning

Question:
The research of Mintzberg and others concludes that
most managers ____.
a. work at a leisurely pace.
b. have blocks of private time for planning.