IAHSS Advanced Training for
Healthcare Security Personnel 4th
Edition Questions with Correct
Answers
What is the primary role of a security officer in crime prevention? - ANSWERSReduce
the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANSWERSInitiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
- ANSWERSCorrect them immediately.
What is the purpose of crime analysis? - ANSWERSIdentify problems and develop
strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? -
ANSWERSBuilding in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - ANSWERSExcellent
Process improvement in customer service can be measured how? -
ANSWERSSurveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance. - ANSWERSFeedback
What are elements in improving customer service? - ANSWERSIdentify Customers,
Attitude, Communication and Training.
Communication is ______________. - ANSWERS93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? - ANSWERSTotality of circumstances.
The major source of premise liability in healthcare is from _________ . -
ANSWERSSlips and falls.
, Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSWERSlegal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? -
ANSWERSDuty to the plaintiff, failure to meet the duty and breech of a duty caused an
injury.
Which risk factors should security officers identify? - ANSWERSBurned out lights,
breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSWERSAn increase
in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? -
ANSWERSEmergency department violence.
Bicycle patrol is? - ANSWERSFaster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSWERSFoot
Security officers should have a valid driver's license if they are going to do what? -
ANSWERSOperate a motorized vehicle, conduct vehicle patrols on client property or
transport authorized personnel.
A security officer responding to a crime scene should do what? - ANSWERSRespond
as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? -
ANSWERSProtect his or her personal safety.
Which of these is an example of factual evidence? - ANSWERSPhysical evidence.
Which of these should an office follow to be able to testify that the evidence presented
has merit? - ANSWERSProper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANSWERS1) They memorialize information gathered at the scene from
those involved. 2) They refresh your memory for later report writing purposes. 3) They
are subject to discovery in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? -
ANSWERSDocument the officer's interaction with the informant.
Healthcare Security Personnel 4th
Edition Questions with Correct
Answers
What is the primary role of a security officer in crime prevention? - ANSWERSReduce
the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANSWERSInitiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
- ANSWERSCorrect them immediately.
What is the purpose of crime analysis? - ANSWERSIdentify problems and develop
strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? -
ANSWERSBuilding in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - ANSWERSExcellent
Process improvement in customer service can be measured how? -
ANSWERSSurveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance. - ANSWERSFeedback
What are elements in improving customer service? - ANSWERSIdentify Customers,
Attitude, Communication and Training.
Communication is ______________. - ANSWERS93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? - ANSWERSTotality of circumstances.
The major source of premise liability in healthcare is from _________ . -
ANSWERSSlips and falls.
, Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSWERSlegal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? -
ANSWERSDuty to the plaintiff, failure to meet the duty and breech of a duty caused an
injury.
Which risk factors should security officers identify? - ANSWERSBurned out lights,
breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSWERSAn increase
in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? -
ANSWERSEmergency department violence.
Bicycle patrol is? - ANSWERSFaster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSWERSFoot
Security officers should have a valid driver's license if they are going to do what? -
ANSWERSOperate a motorized vehicle, conduct vehicle patrols on client property or
transport authorized personnel.
A security officer responding to a crime scene should do what? - ANSWERSRespond
as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? -
ANSWERSProtect his or her personal safety.
Which of these is an example of factual evidence? - ANSWERSPhysical evidence.
Which of these should an office follow to be able to testify that the evidence presented
has merit? - ANSWERSProper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANSWERS1) They memorialize information gathered at the scene from
those involved. 2) They refresh your memory for later report writing purposes. 3) They
are subject to discovery in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? -
ANSWERSDocument the officer's interaction with the informant.
