WGU D260 CAPSTONE TASK 2
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
◍ Cause-and-effect diagrams or fishbone diagrams or Ishikawa diagrams.
Answer: Show the impact of various inputs into the result of a process. They
help organizations isolate the root causes of problems such as bottlenecks in
their processes.
◍ Serviceability.
Answer: Speed, courtesy, and competence of repair.
◍ Raw Materials.
Answer: These parts and materials are obtained from suppliers and are used
in the production process.
◍ 6 Types of Inventory.
Answer: o Raw Materialso Work In Progresso Finished Goodso
Replacement Parts Inventoryo Supplieso Transportation
◍ Control charts.
Answer: Graphical depictions of process output where the raw data is
plotted in real-time within upper (UCL) and lower control limits (LCL).
◍ Conformance.
Answer: Degree to which a product's design and operating characteristics
match pre-established standards.
◍ Facility location.
Answer: The placement of a facility with regard to a company's customers,
suppliers, and other facilities with which the company interacts based on
quantitative and qualitative factors. Quantitative factors are easily
, measurable and are usually assigned a numerical value, while qualitative
factors are more subjective and are usually not enumerated.
◍ Statistical process control (SPC).
Answer: The use of statistical methods to determine when a process that
produces a good or service is getting close to producing an unacceptable
level of defects.
◍ Buildup Method.
Answer: Starting at the bottom of the organization and working to the top to
solicit info to determine forecast
◍ Conveyance kanban, or C-kanban.
Answer: A digital signal or electronic authorization to move a container of
parts or replenishment of materials. E-kanban can also be used to authorize
the production of parts or subassemblies. This is usually achieved by
scanning barcodes with a mobile app or digital device to alert necessary
parties of the materials needed.
◍ Reliability (quality of goods).
Answer: Length of time a product will function before it fails, or the
probability it will function for a stated period of time.
◍ Efficiency Rate.
Answer: A metric, or measure, used to determine how much effective
capacity is actually being used to achieve output. Efficiency = Actual
Output / Effective Capacity
◍ Pull system.
Answer: Moves materials through a system to work-stations as they are
needed. Daily builds are scheduled only when there are orders for the
products.
◍ Outsourcing.
Answer: The goods and services are obtained from outside suppliers
◍ Group technology (GT) production system.
, Answer: May be used to make several different, but related, parts. Each part
follows the same essential processing sequence. By keeping similar parts
together, setup time is reduced, and the flow of materials is not interrupted.
◍ Performance.
Answer: Primary operating characteristics of a product.
◍ Survey Method.
Answer: Using questionnaires, phone interviews, or the internet to solicit
info to determine forecast
◍ Outputs.
Answer: Services and goods
◍ The Theory of Constraints 5-step thinking process.
Answer: 1. Identify the system's constraint(s): Determine the bottleneck of
improvement opportunity2. Exploit the system's constraint: Ensure the
bottleneck is at 100% capacity utilization or throughput. 3. Subordinate
everything else to the above decision: Communicate the bottleneck4.
Elevate the system's constraint: Determine how to increase the bottleneck's
capacity 5. If a constraint has been broken, go back to step 1. Do not allow
inertia to cause a system's constraint.As indicated in the 5th step of the
thinking process, TOC is about continuous improvement. Once one
bottleneck has been identified and overcome, another constraint will become
a bottleneck to the system.
◍ Total Quality Management (TQM).
Answer: Pertains to: focus on the customer, quality function deployment,
responsibility for quality, team problem solving, employee training,
fact-based management.
◍ Voice of the Customer (VOC).
Answer: This is includes feedback regarding characteristics that are critical
for satisfaction of the customer.
◍ Actual Output.
Answer: Total amount produced during a given time period.
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
◍ Cause-and-effect diagrams or fishbone diagrams or Ishikawa diagrams.
Answer: Show the impact of various inputs into the result of a process. They
help organizations isolate the root causes of problems such as bottlenecks in
their processes.
◍ Serviceability.
Answer: Speed, courtesy, and competence of repair.
◍ Raw Materials.
Answer: These parts and materials are obtained from suppliers and are used
in the production process.
◍ 6 Types of Inventory.
Answer: o Raw Materialso Work In Progresso Finished Goodso
Replacement Parts Inventoryo Supplieso Transportation
◍ Control charts.
Answer: Graphical depictions of process output where the raw data is
plotted in real-time within upper (UCL) and lower control limits (LCL).
◍ Conformance.
Answer: Degree to which a product's design and operating characteristics
match pre-established standards.
◍ Facility location.
Answer: The placement of a facility with regard to a company's customers,
suppliers, and other facilities with which the company interacts based on
quantitative and qualitative factors. Quantitative factors are easily
, measurable and are usually assigned a numerical value, while qualitative
factors are more subjective and are usually not enumerated.
◍ Statistical process control (SPC).
Answer: The use of statistical methods to determine when a process that
produces a good or service is getting close to producing an unacceptable
level of defects.
◍ Buildup Method.
Answer: Starting at the bottom of the organization and working to the top to
solicit info to determine forecast
◍ Conveyance kanban, or C-kanban.
Answer: A digital signal or electronic authorization to move a container of
parts or replenishment of materials. E-kanban can also be used to authorize
the production of parts or subassemblies. This is usually achieved by
scanning barcodes with a mobile app or digital device to alert necessary
parties of the materials needed.
◍ Reliability (quality of goods).
Answer: Length of time a product will function before it fails, or the
probability it will function for a stated period of time.
◍ Efficiency Rate.
Answer: A metric, or measure, used to determine how much effective
capacity is actually being used to achieve output. Efficiency = Actual
Output / Effective Capacity
◍ Pull system.
Answer: Moves materials through a system to work-stations as they are
needed. Daily builds are scheduled only when there are orders for the
products.
◍ Outsourcing.
Answer: The goods and services are obtained from outside suppliers
◍ Group technology (GT) production system.
, Answer: May be used to make several different, but related, parts. Each part
follows the same essential processing sequence. By keeping similar parts
together, setup time is reduced, and the flow of materials is not interrupted.
◍ Performance.
Answer: Primary operating characteristics of a product.
◍ Survey Method.
Answer: Using questionnaires, phone interviews, or the internet to solicit
info to determine forecast
◍ Outputs.
Answer: Services and goods
◍ The Theory of Constraints 5-step thinking process.
Answer: 1. Identify the system's constraint(s): Determine the bottleneck of
improvement opportunity2. Exploit the system's constraint: Ensure the
bottleneck is at 100% capacity utilization or throughput. 3. Subordinate
everything else to the above decision: Communicate the bottleneck4.
Elevate the system's constraint: Determine how to increase the bottleneck's
capacity 5. If a constraint has been broken, go back to step 1. Do not allow
inertia to cause a system's constraint.As indicated in the 5th step of the
thinking process, TOC is about continuous improvement. Once one
bottleneck has been identified and overcome, another constraint will become
a bottleneck to the system.
◍ Total Quality Management (TQM).
Answer: Pertains to: focus on the customer, quality function deployment,
responsibility for quality, team problem solving, employee training,
fact-based management.
◍ Voice of the Customer (VOC).
Answer: This is includes feedback regarding characteristics that are critical
for satisfaction of the customer.
◍ Actual Output.
Answer: Total amount produced during a given time period.
