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IFSM 201 WEEK 4 QUIZ_IFSM 201 Quiz Week 4: University Of Maryland
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Quiz Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no label; 3 other circles pointing to the center labeled Sales, Marketing, and Service & Support Question 2 options: Managers Support Customers Relationships
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University Of Maryland - Baltimore
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