CMAA PRACTICE EXAM QUESTIONS AND
ANSWERS
a new patient arrives at the reception desk while the medical administration assistant is
assisting another patient on the phone with a scheduling question. which of the following
actions should the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing
make eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The
assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
contraindication
which of the following actions is a medical administration assistant priority when pulling
daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially
review the appointment schedule
a patient should sign which of the following forms in order to authorize payment directly to
the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
assignment of benefits
which of the following is an eligibility requirement for Medicaid?
,over 65 years of age
low income
self-employed
veteran
low income
a patient calls to request that her immunization record be emailed to her. which of the
following actions should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization
check the patients file for written authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address
protects the privacy of each recipients email address
a patient submits $15 each time he receives treatment. the medical administrative assistant
should recognize this amount is applied to which of the following parts of the patients
insurance payments?
coinsurance
copayment
deductible
premium
copayment
a medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. which of the following
information is necessary for the assistant to obtain when taking a phone message from this
caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call
, time of the call
an established patient requests a routine physical examination during the providers
already scheduled week of vacation. which of the following statements made by the medical
administrative assistant is appropriate?
i will check with the provider to see if she can make adjustments to her schedule and let
you know
im sorry but your provider is going to be out of the country that week on vacation
your provider is unavailable during that time but i have a couple of times the following
week that might work
your provider isnt available during that time so i will go ahead and schedule you with
another provider in our office
your provider isnt available during that time but i have a couple of times the following week that
might work
a medical administrative assistant observes another office worker altering notes in a
patients record to justify medical necessity so that payment is made. what is this type of
action considered?
negligence
fraud
auditing
unbundling
fraud
which of the following information should the medical administrative assistant include on a
claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery
NPI - national provider identification
insurance policies contain which of the following provisions to avoid overlapping
payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits
coordination of benefits
ANSWERS
a new patient arrives at the reception desk while the medical administration assistant is
assisting another patient on the phone with a scheduling question. which of the following
actions should the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing
make eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The
assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
contraindication
which of the following actions is a medical administration assistant priority when pulling
daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially
review the appointment schedule
a patient should sign which of the following forms in order to authorize payment directly to
the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
assignment of benefits
which of the following is an eligibility requirement for Medicaid?
,over 65 years of age
low income
self-employed
veteran
low income
a patient calls to request that her immunization record be emailed to her. which of the
following actions should the medical administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization
check the patients file for written authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address
protects the privacy of each recipients email address
a patient submits $15 each time he receives treatment. the medical administrative assistant
should recognize this amount is applied to which of the following parts of the patients
insurance payments?
coinsurance
copayment
deductible
premium
copayment
a medical administrative assistant receives a call from a father requesting to speak to a
clinical staff about the correct dosage of medication for his infant. which of the following
information is necessary for the assistant to obtain when taking a phone message from this
caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call
, time of the call
an established patient requests a routine physical examination during the providers
already scheduled week of vacation. which of the following statements made by the medical
administrative assistant is appropriate?
i will check with the provider to see if she can make adjustments to her schedule and let
you know
im sorry but your provider is going to be out of the country that week on vacation
your provider is unavailable during that time but i have a couple of times the following
week that might work
your provider isnt available during that time so i will go ahead and schedule you with
another provider in our office
your provider isnt available during that time but i have a couple of times the following week that
might work
a medical administrative assistant observes another office worker altering notes in a
patients record to justify medical necessity so that payment is made. what is this type of
action considered?
negligence
fraud
auditing
unbundling
fraud
which of the following information should the medical administrative assistant include on a
claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery
NPI - national provider identification
insurance policies contain which of the following provisions to avoid overlapping
payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits
coordination of benefits
