RUTGERS INTRO TO MANAGEMENT EXAM 2
REVIEW FILE 2026 TESTED QUESTIONS
◉ Who created the job characteristics model? Answer: Hackman and
Oldham
◉ Job Characteristics Model Answer: to better explain how job
design can impact employee satisfaction and job performance
◉ Skill Variety Answer: extent to which a job requires a worker to
use a wide range of different abilities and skills
◉ Task Identity Answer: extent to which the job requires the worker
to perform all the tasks needed to fully complete the task
◉ Task Significance Answer: extent to which the job requires the
lives of other people
◉ Autonomy Answer: the extent to which the employees is allowed
to make choices about scheduling and how best to perform tasks
◉ Feedback Answer: extent to which the employees receives clear &
direct information on how well they are performing the task
, ◉ Contingency Factors: Answer: pre-conditions for the model to be
predictive
◉ Organizational Structure Answer: the grouping together of jobs
into work groups, the delegation of authority & responsibility within
the organization & the formal reporting relationships of employees
to supervisors
◉ Functional Structure Answer: groups jobs that require similar
skills & experience together into a single work group reporting to
the leader of the organization
◉ Divisional Structure Answer: groups jobs together with people of
diverse skills & experience who collectively focus on either
providing specific products or or serving specific groups of
customers or serving specific geographic areas
◉ Matrix Structure Answer: groups jobs together simultaneously by
function and by division
◉ Delegation of Authority Answer: ultimate authority for decision
rests with the shareholders of the business
REVIEW FILE 2026 TESTED QUESTIONS
◉ Who created the job characteristics model? Answer: Hackman and
Oldham
◉ Job Characteristics Model Answer: to better explain how job
design can impact employee satisfaction and job performance
◉ Skill Variety Answer: extent to which a job requires a worker to
use a wide range of different abilities and skills
◉ Task Identity Answer: extent to which the job requires the worker
to perform all the tasks needed to fully complete the task
◉ Task Significance Answer: extent to which the job requires the
lives of other people
◉ Autonomy Answer: the extent to which the employees is allowed
to make choices about scheduling and how best to perform tasks
◉ Feedback Answer: extent to which the employees receives clear &
direct information on how well they are performing the task
, ◉ Contingency Factors: Answer: pre-conditions for the model to be
predictive
◉ Organizational Structure Answer: the grouping together of jobs
into work groups, the delegation of authority & responsibility within
the organization & the formal reporting relationships of employees
to supervisors
◉ Functional Structure Answer: groups jobs that require similar
skills & experience together into a single work group reporting to
the leader of the organization
◉ Divisional Structure Answer: groups jobs together with people of
diverse skills & experience who collectively focus on either
providing specific products or or serving specific groups of
customers or serving specific geographic areas
◉ Matrix Structure Answer: groups jobs together simultaneously by
function and by division
◉ Delegation of Authority Answer: ultimate authority for decision
rests with the shareholders of the business
