1|Page
Usps exam l||Verified Exam!!!|| Most Recent Exam
2026 Actual Complete Real Exam Questions And
Correct Detailed Answers (Verified Answers) | Already
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Sales & Services Distribution Associate (SSDA) - Answer-
Performs many of the same duties of an SSA; however,
they also support the back office distribution functions.
Lobby Assistant - Answer-Helps customers with package
pick-ups identify mailing needs, ensures customers
complete required forms before they reach the window,
and answers customer questions.
Lead Sales & Services Associate (LSSA) - Answer-
Maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to
retail employees assigned to the unit, informing them of
changes or clarifications in policies, procedures,
operations, or regulations.
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Postmaster/Manager - Answer-Business leaders and
community anchors that make local contacts the postal
service needs to increase its share of the shipping market.
Sales & Services Associate (SSA) - Answer-Your
teammates. You support each other by ensuring the
correct processes are followed and customer needs are
met, as well as educate customers on our products and
services.
Supervisor - Answer-Responsible for managing post office
day-to-day operations and ensuring that employees are
properly trained and well-informed.
A customer needs an item to arrive "as soon as possible,"
what is the best service for them? - Answer-Priority Mail
Express (PME)
A customer states: "Delivery in the next few days would be
fine." What is the best service for them? - Answer-Priority
Mail Express (PME) or Priority Mail (PM)
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A customer states: "I am not in a hurry, just give me the
cheapest rate." What is the best service for them? -
Answer-Ground Advantage (GA)
Postal Service employees operate under a mandate to
protect and preserve the mail placed in its: - Answer-
Custody
A violation of the security and sanctity of the mail is: -
Answer-Failing to deliver the mail
The first opportunity for a Sales & Services Associate
(SSA) to start the customer experience on a positive note
is to: - Answer-Deliver a first impression
The type of communication that can enhance or contradict
messages is: - Answer-Non-verbal Communication.
The approach a Sales & Services Associate (SSA) can
use to engage our customers and ensure their needs are
met is: - Answer-A+G.I.S.T.
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Why is maintaining the security and sanctity of the mail
one of the core responsibilities of the postal service? -
Answer-Instills customer confidence
Successful sales transactions occur when the Sales &
Services Associate (SSA): - Answer-Makes an informal
mutual decision with the customer on products/services
What is the most positive way to impact customer
perception of the Post Office? - Answer-Provide world-
class customer service
The US Postal Service is the only delivery service that
reaches: - Answer-Every address in the nation six days a
week
An organized workstation creates a more ____ workplace.
- Answer-Efficient
How a Sales & Services Associate (SSA) conducts
themselves on the job affects the: - Answer-Postal brand
Usps exam l||Verified Exam!!!|| Most Recent Exam
2026 Actual Complete Real Exam Questions And
Correct Detailed Answers (Verified Answers) | Already
Graded A+ | Guaranteed Success!! | Newest Exam!!!
Sales & Services Distribution Associate (SSDA) - Answer-
Performs many of the same duties of an SSA; however,
they also support the back office distribution functions.
Lobby Assistant - Answer-Helps customers with package
pick-ups identify mailing needs, ensures customers
complete required forms before they reach the window,
and answers customer questions.
Lead Sales & Services Associate (LSSA) - Answer-
Maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to
retail employees assigned to the unit, informing them of
changes or clarifications in policies, procedures,
operations, or regulations.
,2|Page
Postmaster/Manager - Answer-Business leaders and
community anchors that make local contacts the postal
service needs to increase its share of the shipping market.
Sales & Services Associate (SSA) - Answer-Your
teammates. You support each other by ensuring the
correct processes are followed and customer needs are
met, as well as educate customers on our products and
services.
Supervisor - Answer-Responsible for managing post office
day-to-day operations and ensuring that employees are
properly trained and well-informed.
A customer needs an item to arrive "as soon as possible,"
what is the best service for them? - Answer-Priority Mail
Express (PME)
A customer states: "Delivery in the next few days would be
fine." What is the best service for them? - Answer-Priority
Mail Express (PME) or Priority Mail (PM)
,3|Page
A customer states: "I am not in a hurry, just give me the
cheapest rate." What is the best service for them? -
Answer-Ground Advantage (GA)
Postal Service employees operate under a mandate to
protect and preserve the mail placed in its: - Answer-
Custody
A violation of the security and sanctity of the mail is: -
Answer-Failing to deliver the mail
The first opportunity for a Sales & Services Associate
(SSA) to start the customer experience on a positive note
is to: - Answer-Deliver a first impression
The type of communication that can enhance or contradict
messages is: - Answer-Non-verbal Communication.
The approach a Sales & Services Associate (SSA) can
use to engage our customers and ensure their needs are
met is: - Answer-A+G.I.S.T.
, 4|Page
Why is maintaining the security and sanctity of the mail
one of the core responsibilities of the postal service? -
Answer-Instills customer confidence
Successful sales transactions occur when the Sales &
Services Associate (SSA): - Answer-Makes an informal
mutual decision with the customer on products/services
What is the most positive way to impact customer
perception of the Post Office? - Answer-Provide world-
class customer service
The US Postal Service is the only delivery service that
reaches: - Answer-Every address in the nation six days a
week
An organized workstation creates a more ____ workplace.
- Answer-Efficient
How a Sales & Services Associate (SSA) conducts
themselves on the job affects the: - Answer-Postal brand
