USPS Exam 421 Window Clerk Exam
Preparation Newest 2026 Questions and
Correct Detailed Answers Already Graded A+
Post Office motto for providing the ideal customer experience - CORRECT
ANSWER-Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception - CORRECT
ANSWER-Personal, Professional, Postal
What does G.I.S.T. stand for - CORRECT ANSWER-Greet, Inquiry, Suggest, and
Thank
Words that generate a negative feeling - CORRECT ANSWER-Trigger Words
Words that make us feel relaxed and composed - CORRECT ANSWER-Calming
Words
What does POS stand for - CORRECT ANSWER-Point of Service
,End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - CORRECT ANSWER-24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. -
CORRECT ANSWER-Domestic mail
sets forth the policies, regulations and procedures governing domestic mail -
CORRECT ANSWER-DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail -
CORRECT ANSWER-IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within
the postal service - CORRECT ANSWER-ASM- Administrative Support Manual
all manuals are found on line via? - CORRECT ANSWER-Policy Net
Guarantees overnight or next day delivery
$100 insurance and
, free tracking - CORRECT ANSWER-Express Mail
Premier Shipping service of the USPS - CORRECT ANSWER-Express Mail
°Fast and affordable
°max 70lbs
°$50 insurance another premier shipping service of the USPS
°2-3 DAYS delivery - CORRECT ANSWER-Priority Mail
Bulk mail usually handled at distribution centers - CORRECT ANSWER-Parcel
Select
Merchant pays postal fee returning merchandise bulk parcel return product -
CORRECT ANSWER-Parcel Return Services
-First class mail
-Periodicals
-Standard mail
-Package services mail
-standard post(retail mail, books)
Preparation Newest 2026 Questions and
Correct Detailed Answers Already Graded A+
Post Office motto for providing the ideal customer experience - CORRECT
ANSWER-Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception - CORRECT
ANSWER-Personal, Professional, Postal
What does G.I.S.T. stand for - CORRECT ANSWER-Greet, Inquiry, Suggest, and
Thank
Words that generate a negative feeling - CORRECT ANSWER-Trigger Words
Words that make us feel relaxed and composed - CORRECT ANSWER-Calming
Words
What does POS stand for - CORRECT ANSWER-Point of Service
,End to end process to ensure mail is collected, distributed and delivered the type
of clock the usps runs on - CORRECT ANSWER-24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. -
CORRECT ANSWER-Domestic mail
sets forth the policies, regulations and procedures governing domestic mail -
CORRECT ANSWER-DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail -
CORRECT ANSWER-IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within
the postal service - CORRECT ANSWER-ASM- Administrative Support Manual
all manuals are found on line via? - CORRECT ANSWER-Policy Net
Guarantees overnight or next day delivery
$100 insurance and
, free tracking - CORRECT ANSWER-Express Mail
Premier Shipping service of the USPS - CORRECT ANSWER-Express Mail
°Fast and affordable
°max 70lbs
°$50 insurance another premier shipping service of the USPS
°2-3 DAYS delivery - CORRECT ANSWER-Priority Mail
Bulk mail usually handled at distribution centers - CORRECT ANSWER-Parcel
Select
Merchant pays postal fee returning merchandise bulk parcel return product -
CORRECT ANSWER-Parcel Return Services
-First class mail
-Periodicals
-Standard mail
-Package services mail
-standard post(retail mail, books)
