FINAL EXAM - COMPTIA A+ GUIDE TO TECHNICAL SUPPORT,
11E QUESTIONS WITH COMPLETE SOLUTIONS
What would result if a Standard User attempted to install software that might
change the Windows registry? - ANSWER-UAC would be promoted to continue
installation
Apple reserves the right to void the warranty or refuse to provide support. -
ANSWER-True
A mobile device user is experiencing faster than normal battery drain after
connecting to a public Wi-Fi hotspot a few days ago.
Which of the following could be a reason for the fast battery drain? - ANSWER-
The mobile device is infected with malware.
You want to make some application changes on your computer. You want to be
able to restore your system back to the current settings if you encounter any
issues.
What actions can you take to save your system settings? (Select all that apply.) -
ANSWER--Use System Protection to create a restore point
=Run the rstrui.exe utility.
A technician is following instructions to resolve an issue on a workstation where
the Windows system files are suspected to be corrupted.
,How would you demonstrate the use of an elevated command prompt to verify
file corruption? - ANSWER--Type sfc /scannow in the search box, then right-click
Command Prompt.
You are troubleshooting a mobile device that restarts for no reason. The user
reports that the phone restarts randomly whether in use or idle.
Which of the following steps should you take first? - ANSWER-Uninstall
suspected apps and update the OS.
Your company is asking the IT department to take steps to review the current
disaster plan in an effort to prevent any disruptions in business or possible data
losses. The company currently maintains its sensitive data on a local file server.
This data is also backed up at an off-site location.
What other way would you choose to prepare for disaster recovery? - ANSWER-
Back up data to the cloud and maintain data on a local file server.
Lance has a computer that currently uses Windows 10 and wants to install the
latest version of Windows 11 on the computer. He wants to keep the Windows
10 OS available for testing applications he is developing for both operating
systems.
Which type of installation would you recommend Lance perform? - ANSWER-
Dual-boot installation
You currently save all of your painting files to the C:\Pictures\NewPortraits
folder, but you now want the default location for these types of files to be
C:\Pictures. How would you alter the command prompt to change the default
location? - ANSWER-Enter C:\Pictures\NewPortraits> cd..
, You are troubleshooting a Mac computer with an app that has stopped
responding to mouse or keyboard actions.
How can you stop the application when it is nonresponsive? - ANSWER-Use the
Command + Option + Esc keystroke.
Immanuel's desktop computer has been overheating for the past week.
Sometimes he feels excessive heat coming from the computer case.
What would you suggest he do to protect his computer when there is excessive
heat? - ANSWER-Power down the system and repair the issue.
Your manager is asking for precautions to be taken to prevent company data
leaks if the organization's Windows 11 computers with locally stored data
should be lost or stolen.
Which of the following methods can be used to meet this requirement? (Select
TWO.) - ANSWER--Encrypt the HDDs with BitLocker.
-Configure a drive lock password on the systems.
What protocol or feature uses incoming TCP port 5900 for communication? -
ANSWER-macOS Screen Sharing
Andrew is troubleshooting a remote computer by attempting to ping to a host.
The ping is successful when he uses its IP address, but the ping is unsuccessful
when he uses its domain name.
What is the problem with the remote computer? - ANSWER-DNS is down
11E QUESTIONS WITH COMPLETE SOLUTIONS
What would result if a Standard User attempted to install software that might
change the Windows registry? - ANSWER-UAC would be promoted to continue
installation
Apple reserves the right to void the warranty or refuse to provide support. -
ANSWER-True
A mobile device user is experiencing faster than normal battery drain after
connecting to a public Wi-Fi hotspot a few days ago.
Which of the following could be a reason for the fast battery drain? - ANSWER-
The mobile device is infected with malware.
You want to make some application changes on your computer. You want to be
able to restore your system back to the current settings if you encounter any
issues.
What actions can you take to save your system settings? (Select all that apply.) -
ANSWER--Use System Protection to create a restore point
=Run the rstrui.exe utility.
A technician is following instructions to resolve an issue on a workstation where
the Windows system files are suspected to be corrupted.
,How would you demonstrate the use of an elevated command prompt to verify
file corruption? - ANSWER--Type sfc /scannow in the search box, then right-click
Command Prompt.
You are troubleshooting a mobile device that restarts for no reason. The user
reports that the phone restarts randomly whether in use or idle.
Which of the following steps should you take first? - ANSWER-Uninstall
suspected apps and update the OS.
Your company is asking the IT department to take steps to review the current
disaster plan in an effort to prevent any disruptions in business or possible data
losses. The company currently maintains its sensitive data on a local file server.
This data is also backed up at an off-site location.
What other way would you choose to prepare for disaster recovery? - ANSWER-
Back up data to the cloud and maintain data on a local file server.
Lance has a computer that currently uses Windows 10 and wants to install the
latest version of Windows 11 on the computer. He wants to keep the Windows
10 OS available for testing applications he is developing for both operating
systems.
Which type of installation would you recommend Lance perform? - ANSWER-
Dual-boot installation
You currently save all of your painting files to the C:\Pictures\NewPortraits
folder, but you now want the default location for these types of files to be
C:\Pictures. How would you alter the command prompt to change the default
location? - ANSWER-Enter C:\Pictures\NewPortraits> cd..
, You are troubleshooting a Mac computer with an app that has stopped
responding to mouse or keyboard actions.
How can you stop the application when it is nonresponsive? - ANSWER-Use the
Command + Option + Esc keystroke.
Immanuel's desktop computer has been overheating for the past week.
Sometimes he feels excessive heat coming from the computer case.
What would you suggest he do to protect his computer when there is excessive
heat? - ANSWER-Power down the system and repair the issue.
Your manager is asking for precautions to be taken to prevent company data
leaks if the organization's Windows 11 computers with locally stored data
should be lost or stolen.
Which of the following methods can be used to meet this requirement? (Select
TWO.) - ANSWER--Encrypt the HDDs with BitLocker.
-Configure a drive lock password on the systems.
What protocol or feature uses incoming TCP port 5900 for communication? -
ANSWER-macOS Screen Sharing
Andrew is troubleshooting a remote computer by attempting to ping to a host.
The ping is successful when he uses its IP address, but the ping is unsuccessful
when he uses its domain name.
What is the problem with the remote computer? - ANSWER-DNS is down
