PRACTICE SITUATION DOCUMENTATION
FEATURING CHANGE MEASURES
⩥ DHL Value Proposition. Answer: Specialist in International:
1) Global Expertise
2)Service Excellence
3) International focus
⩥ 4 Divisions of DHL. Answer: Ecommerce
Freight Forwarding
Express
Supply Chain
⩥ CEO OF DHL EXPRESS USA. Answer: Ken Allen
⩥ CMO (Chief Officer of Marketing) US/Americas. Answer:
Christine Nashick
⩥ VP of Sales for the US. Answer: Chet Paul
⩥ CEO of Americas. Answer: Mike Parra
, ⩥ CFO. Answer: Rafael Estevez
⩥ VP of Operations. Answer: Cain Moodle
⩥ VP of Human Resources. Answer: Colin Beynon
⩥ LQ Hot Leads. Answer: Customer service
Website at DHl-Usa.com
Web search
⩥ LQ Warm Leads. Answer: Dispatch
Credpromo
Onlime
TMCash
⩥ Purpose of Mulitchannel. Answer: To start up the business with
DHL with customers that are small businessed, startups, or do low
volume shipments. Also with customers with quicker shipment
turnaround.
⩥ TSE Revenue Threshold. Answer: $100-$1,499
⩥ MC Revenue Threshold. Answer: $0- $99