QUESTIONS WITH VERIFIED ANSWERS
GRADED A+
1. Due to water migration, most drapery
and upholstery that are in contact with moisture will develop
stains/rings over time.
ANS Water
2. Remember that the water damage
restoration is not complete until all mate- rials are returned to a -
condition.
ANS Pre-damage or former state
3. What are the three categories/colors of water sanitation?
ANS Category 1, 2, and 3
4. Carpet is always replaced in Category "2" & "3"
losses if wet.
ANS Pads
5. The absorption process, in all hygroscopic materials,
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,becomes more dramatic above % RH.
ANS 60%
6. As the humidity
increases, hygroscopic materials take on more moisture i.e., water
vapor, from the air until they reach with the
environment.-
ANS Equilibrium
7. What are the four classes of water damage?
ANS 1, 2, 3, and 4
8. The
Standard of Care for water damage restoration is .
ANS ANSI-S500
9. What are the two types of secondary damage?
ANS Hygroscopic and Fungal/ Mold
10. Accurate written must begin when
the first contact is made with the company.
ANS Records
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, 11. The
property owner, insured, or authorized agent, must sign a
before a restorer begins work. States who is financially
respon- sible for payment of services.
ANS Work Authorization
12. A requirement for an
insurance (deposit) should be
clearly explained over the phone before you respond.
ANS Deductible
13. Restoration companies must
provide a hour phone response.
ANS 24 hour
14. Third party evaluations of water losses may be considered
when there are
health issues; high occupants in the structure; or when
mold contamination is present.
ANS Public health issues and High Risk occupants
15. I.E.P. stands for .
ANS Indoor Environmental Professional
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