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1. What is a more appropriate name for the strategic system of leadership and
management? - ANSWER A strategic system of leadership and
management because people are led and resources are managed.
2. What are the guideposts that leaders use to focus a healthcare
organization's collective energy? - ANSWER Mission, vision, values, and
strategic goals.
3. What does a healthcare organization's mission describe? - ANSWER
Why the organization exists, which business it is in, who it serves, and
where it provides its products or services.
4. What are the characteristics of effective mission statements? - ANSWER
They are broadly defined, enduring, underscore uniqueness, and identify
the scope of operations.
5. What is the purpose of a vision statement? - ANSWER To provide a
shared image of the organization's direction over the long term.
,6. What should vision statements describe? - ANSWER An organization's
big picture and project its future.
7. What are values in the context of an organization? - ANSWER Beliefs
and attitudes that guide day-to-day decision-making, behavior, and actions.
8. Why are mission, vision, and strategies essential according to Schein? -
ANSWER For external adaptation and conforming with the expectations
of the external environment.
9. What role do senior leaders play in developing mission and vision
statements? - ANSWER They must be committed and involved in the
process, including subordinates and staff.
10.What do Morris and Senge refer to strategists as? - ANSWER
Pathfinders, providing vision and methodologies to implement plans.
11.What are the sequential building blocks of planning in healthcare
organizations? - ANSWER Strategies, goals, and objectives.
12.How do goals relate to strategies in an organization? - ANSWER Goals
translate broad strategies into specific statements for organizational action.
,13.What should objectives be aligned with? - ANSWER Stated goals and
should be measurable, assigned to a responsible person, and have
timelines.
14.What are action steps in the context of objectives? - ANSWER Step-by-
step or task-level implementation sequences for each objective.
15.What is the importance of internal scanning in healthcare leadership? -
ANSWER It is vital for understanding the internal environment and
ongoing leadership emphasis.
16.What elements should leaders focus on when understanding their internal
environment? - ANSWER Human resources management, supply chain,
technological systems, information systems, and culture.
17.What are the specific areas of scanning for health leaders? - ANSWER
Competitive advantage, strengths and weaknesses, operational
effectiveness, and organizational culture.
18.What dynamics define institutional organizations and environments? -
ANSWER Increased interaction among organizations, emergence of
interorganizational structures, and mutual awareness.
19.What is the distinction between an institutional view and
institutionalization? - ANSWER An institutional view helps establish
norms, while institutionalization can lead to ineffectiveness if changes are
ignored.
, 20.What does the institutional view assess? - ANSWER The organization's
situation compared to predetermined standards and unique competencies.
21.What processes should be assessed in the patient flow process? - ANSWER
Preservice, point of service, and after service interactions.
22.What should be assessed regarding organizational culture and structure? -
ANSWER Strategic resources such as technology, supply chain, human
resources, and information systems.
23.What defines competitive advantage in organizations? - ANSWER
Organizational characteristics that are valuable, rare, irritable, and
sustainable.
24.Why is implementation key to strategy success? - ANSWER A strategy
does nothing if it is not put into practice; effective implementation may be
the best competitive advantage.
25.What is vertical fit in strategic implementation? - ANSWER The
congruence, interoperability, and seamlessness between different
organizational levels in executing a strategy.
26.What are important leadership concerns in vertical fit assessment? -
ANSWER Organizational coupling, interdependence between units,
similarity in work functions, quality control, and communication.