CPXP EXAM NEWEST 2026 COMPLETE
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
How did the report of quality measures to CMS begin? -CORRECTANSWER Hospitals
could voluntarily report quality measures starting in 2001- adapting to current state from
there
What is HCAHPS -CORRECTANSWER Hospital Consumer Assessment of Healthcare
Providers and System
What are some metrics for outcome of care? -CORRECTANSWER mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" -CORRECTANSWER provide financial incentives to
hospitals, physicians, and other providers to carry out improvement and achieve optimal
outcomes for patients
What are some reasons patients may not voice their complaints? -CORRECTANSWER
Don't know where to complain, afraid of retribution, not worth the trouble
,What are the IOM six aims of for quality (established in 2001) -CORRECTANSWER
Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim? -CORRECTANSWER improve patient experience, improve
health of populations, reduce per capita cost
Describe health literacy -CORRECTANSWER capacity to obtain, process and
understand basic health information needed to make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy -
CORRECTANSWER 12 %
Which year was the American Society for Hospital Risk Management formed? -
CORRECTANSWER 1980
What was the original name for the CMS -CORRECTANSWER Health Care Financing
Administration
What is the definition of Culture (Irwin Press) -CORRECTANSWER Culture exists when
its members share values and behaviors that they take for granted
What is empathy -CORRECTANSWER the ability to understand and share the feelings
of another
,What percentage of CMS reimbursement is dependent on patient satisfaction scores -
CORRECTANSWER 1%
What are the 4 basic needs that should be met to create an ideal patient experience -
CORRECTANSWER confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives? -
CORRECTANSWER 1965
In which year did the American hospital association develop patients bill of rights -
CORRECTANSWER 1973
What is the RATER scale and when was it developed -CORRECTANSWER Reliability,
Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model -CORRECTANSWER
Importance of social support, patient/resident education, healing environment (design-
iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? -
CORRECTANSWER 1983
, What is the Emergency Medical Treatment and Labor Act (EMTALA) and when was it
established -CORRECTANSWER requires hospitals to stabilize any patient who shows
up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA) created?
-CORRECTANSWER 1996
In which year did the IOM publish the report "To Err is Human" regarding the
significance of medical errors -CORRECTANSWER 1999
What is the IPFCC -CORRECTANSWER Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys -CORRECTANSWER low
return rate, minorities underrepresented
What is a "Likert" scale -CORRECTANSWER Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) -CORRECTANSWER first national standardized publicly reported survey of
patients perceptions of hospital experience
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
How did the report of quality measures to CMS begin? -CORRECTANSWER Hospitals
could voluntarily report quality measures starting in 2001- adapting to current state from
there
What is HCAHPS -CORRECTANSWER Hospital Consumer Assessment of Healthcare
Providers and System
What are some metrics for outcome of care? -CORRECTANSWER mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" -CORRECTANSWER provide financial incentives to
hospitals, physicians, and other providers to carry out improvement and achieve optimal
outcomes for patients
What are some reasons patients may not voice their complaints? -CORRECTANSWER
Don't know where to complain, afraid of retribution, not worth the trouble
,What are the IOM six aims of for quality (established in 2001) -CORRECTANSWER
Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim? -CORRECTANSWER improve patient experience, improve
health of populations, reduce per capita cost
Describe health literacy -CORRECTANSWER capacity to obtain, process and
understand basic health information needed to make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy -
CORRECTANSWER 12 %
Which year was the American Society for Hospital Risk Management formed? -
CORRECTANSWER 1980
What was the original name for the CMS -CORRECTANSWER Health Care Financing
Administration
What is the definition of Culture (Irwin Press) -CORRECTANSWER Culture exists when
its members share values and behaviors that they take for granted
What is empathy -CORRECTANSWER the ability to understand and share the feelings
of another
,What percentage of CMS reimbursement is dependent on patient satisfaction scores -
CORRECTANSWER 1%
What are the 4 basic needs that should be met to create an ideal patient experience -
CORRECTANSWER confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives? -
CORRECTANSWER 1965
In which year did the American hospital association develop patients bill of rights -
CORRECTANSWER 1973
What is the RATER scale and when was it developed -CORRECTANSWER Reliability,
Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model -CORRECTANSWER
Importance of social support, patient/resident education, healing environment (design-
iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? -
CORRECTANSWER 1983
, What is the Emergency Medical Treatment and Labor Act (EMTALA) and when was it
established -CORRECTANSWER requires hospitals to stabilize any patient who shows
up in the ER regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA) created?
-CORRECTANSWER 1996
In which year did the IOM publish the report "To Err is Human" regarding the
significance of medical errors -CORRECTANSWER 1999
What is the IPFCC -CORRECTANSWER Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys -CORRECTANSWER low
return rate, minorities underrepresented
What is a "Likert" scale -CORRECTANSWER Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) -CORRECTANSWER first national standardized publicly reported survey of
patients perceptions of hospital experience
