EPIC Training: Test Exam ,Most Recent Exam 2026
Actual Complete Real Exam Questions And Correct
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What are the appropriate forms of primary photo ID -
Answers-DL, passport, military ID, state ID
Who is responsible for any balance not covered by
insurance - Answers-Guarantor
What is the correct occurrence code for an auto accident
that occurred in an at-fault state - Answers-01
What is the correct occurrence code to use when
registering a Workers comp encounter - Answers-04
What term is associated with patient privacy and the
electronic submission of claims - Answers-HIPAA
Two patients can be linked to the same guarantor account
- Answers-True
,2|Page
You can use the temporary address to make sure a pt's
bills are sent to an address other than their home address
- Answers-False
What is the purpose of EMTALA - Answers-To ensure that
patients who either present for treatment in the emergency
room or in active labor are treated regardless of their
ability to pay for the service
What makes up the Serve for Better model - Answers-
Empathy, Quality, Experience, Completeness
What are the Conifer core models - Answers-Service,
Integrity, Unity, Respect
Key components to verify patient benefits - Answers-
Copayment for procedure, coinsurance for procedure,
policy effective, covered benefit
Informing a pt of how long the registration process will
take falls under which AIDET fundamental - Answers-
Duration
,3|Page
Which ways can you help to keep PHI private - Answers-
log off/lock computers screens when not in use, shred
documents containing PHI, lock file cabinets and drawers
when PHI is present, Avoid discussing sensitive
information in public
A patient presents to the facility for services. He is covered
by his own Cigna insurance that he has through his job,
and he also has BCBS coverage through his wife's
employer. Which insurance is primary and why - Answers-
Cigna, because of the subscriber/insured rule
What is the Birthday Rule - Answers-The parent whose
birthday comes first in the year has the primary insurance
What is a copay - Answers-A fixed amount to be paid each
time the patient receives services
What is an Advanced Directive - Answers-A legal
document in the form of a living will or a DPOA stating the
patient's wishes or designates someone to make
healthcare decisions if the patient cannot communicate
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Getting our pt's need to know information, falls under
which step of the Registration Roadmap - Answers-
Gathering the basics
The primary purpose of the MSPQ is to determine -
Answers-whether or not another insurance is primary to
medicare
George is registering a pt who presents with both a
medicare and a medicare replacement plan. He
______________ enter both medicare and the
replacement plan - Answers-should not
What information can be found in the Encounter Guarantor
and Coverages area of a pt's chart - Answers-Guarantor
and Coverage info
for a hospital account what does the filing order
determine? - Answers-The order the insurance companies
will be sent claims
Each guarantor account can only have one guarantor -
Answers-False