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Latent Conflict - ANSWER ✓ Occurs when the potential for conflict exists
because of different needs, values, or interests.
conflict emergence - ANSWER ✓ Occurs when a triggering event leads to the
beginning of the conflict
conflict escalation - ANSWER ✓ Emergence of the conflict may be followed
quickly by settlement or resolution, or it could be followed by escalation, which
can become very destructive.
Hurting Stalemate - ANSWER ✓ Theory that conflict resolution truly begins
when both sides realize that they cannot win and that the costs of fighting have
risen too high.
De-escalation/negotiation - ANSWER ✓ Can be temporary or can be part of a
broader trend toward settlement or resolution.
dispute settlement - ANSWER ✓ Occurs if and when the dispute is resolved
Post-conflict peace building - ANSWER ✓ Parties work to repair damaged
relationships with the long-term goal of reconciling former opponents
Included in PHI - ANSWER ✓ The fact a person is deceased; the person's name,
Genetic information about family members; the treatment a person receives.
,How many years is PHI protected? - ANSWER ✓ 50 years after death
Fines for HIPPA violations can add up to as much as? - ANSWER ✓ $1,500,000
General notice FMLA - ANSWER ✓ Explains provisions and provides
information about to file a complaint if the Act is violated. It must be posted in a
conspicuous place where your employees work and can see it.
Chris has worked PT for 2 years and wants to take a leave under FMLA. -
ANSWER ✓ He must work at least 1,200 hours in the last 12 months, not counting
paid sick or vacation time, in order to be eligible for FMLA leave.
How many calendar days does an employee have to furnish a certification for the
need of FMLA? - ANSWER ✓ 15
Kim worked as VO for 6 years before taking a 9-week leave. While it's critical to
the company to have a VP filled at all times, her boss, did not give her written
notice when she took the leave that she was a "key" employee. However, he
promoted Kelvin to the VO a week later. Now Kim is ready to return to work, what
must her boss do to keep from violating the FMLA? - ANSWER ✓ He must
restore her to her position with the same benefits she had when she took her leave.
When a leave is unforeseen, an employee must give notice as soon as practicable.
When and how can an employee expect to hear from an employee under these
circumstances? - ANSWER ✓ Verbally within 1-2 business days
Within what time frame is an employer required to give rights and responsibility
notice to an employee who gives notice of the need to take FMLA? - ANSWER ✓
5 business days
Wrighville branch of DMV has 14 employees. Are they a covered FMLA
employer? - ANSWER ✓ Yes, because they are a public agency.
respondent superior (vicarious liability) - ANSWER ✓ 1. may impose legal
liability on employers and make them pay for the torts committed by their
employees within the scope of the employers business
2. injury to persons and property is the cost of business, and the business pays
, Mediation - ANSWER ✓ A method of settling disputes outside of court by using
the services of a neutral third party, called a mediator. The mediator acts as a
communicating agent between the parties and suggests ways in which the parties
can resolve their dispute.
Arbitration - ANSWER ✓ settling a dispute by agreeing to accept the decision of
an impartial outsider
litigation - ANSWER ✓ the process of taking legal action
Adjudication - ANSWER ✓ series of steps that determine whether a claim should
be paid
Consensus Building - ANSWER ✓ is a process of working toward achieving
general agreement within a group.
Patient Self-Determination Act of 1990 - ANSWER ✓ protects patient rights
including the right to agree to or refuse medical treatment
willful OSHA violations minimum fine? - ANSWER ✓ $25000
Union Strikes - ANSWER ✓ When people will refuse to work in order to receive
certain benefits, such as more pay, longer hours, and other benefits
National Labor Relations Board - ANSWER ✓ an independent agency of the
United States government charged with mediating disputes between management
and labor unions
How many employees need to sign cards to enroll in a union? - ANSWER ✓ 30%
of the staff
Balance depreciation - ANSWER ✓ Method of computing depreciation in which
the written down or book value (purchase price - accumulated depreciation) of a
capital asset is reduced by a fixed percentage rate.
asset allocation - ANSWER ✓ the process of spreading your assets among several
different types of investments to lessen risk
, Ancillary Revenue - ANSWER ✓ Occurs from the sale of food and beverage,
merchandise, parking charges, ticket fees, and sponsorships.
Interest income revenue - ANSWER ✓ Interest revenue is the earnings that an
entity receives from any investments it makes, or on debt it owns.
straight line depreciation - ANSWER ✓ Method that allocates an equal portion of
the depreciable cost of plant asset (cost minus salvage) to each accounting period
in its useful life.
accelerated depreciation - ANSWER ✓ A higher amount of depreciation is
recorded in the early years and a lower amount in the later years
declining balance method - ANSWER ✓ Method that determines depreciation
charge for the period by multiplying a depreciation rate (often twice the straight-
line rate) by the asset's beginning-period book value.
direct costs of a cost object - ANSWER ✓
One goal of effective dementia care is to? - ANSWER ✓ provide personalized
care based on knowledge of care recipients' abilities and needs.
A foreign language speaking care recipient is admitted to a HC organization. The
foreign language spoken by the care recipient is not commonly spoken in the
region where the organization is located. As part of communicating care recipient
rights, the organization should - ANSWER ✓ provide a written translation to the
care recipient.
Care recipients who elect to receive hospice benefits should receive: - ANSWER
✓ pain relief and symptom management
a symptom of dehydration is - ANSWER ✓ poor skin turgor
The national movement known as culture change was created to - ANSWER ✓
improve quality of life for seniors
An individual that a person can designate to make complex HC decisions on their
behalf is known as - ANSWER ✓ Surrogate Decision Maker