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USPS EXAM 421 WINDOW CLERK SSA
ACADEMY NEWEST 2026 EXAM ALL
QUESTIONS AND CORRECT
ANSWERS | LATEST 2026 VERSION
|ALREADY A GRADED |NEW AND
REVISED
Successful sales transactions occur when the SSA: - ANSWER- Makes
an informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post
office? - ANSWER- Provide world class service
The US Postal Service is the only delivery that reaches: - ANSWER-
Every address in the nation 6 days a week
An organized workstation creates a more __________________
workpace - ANSWER- Effiecient
How a SSA conducts themselves on the job effects the? - ANSWER-
Postal Brand
An active listening technique used to create a successful transaction is
called - ANSWER- Clarifying
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One of the first things a customer notices about a SSA is - ANSWER-
Personal Appearance
The primary law enforcement for USPS is the - ANSWER- United
States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is -
ANSWER- Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? - ANSWER- Every Door Direct
Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? -
ANSWER- Business Documents
Any mailable item weighing _______ or less can be sent first class mail
- ANSWER- 13 oz
A Priority Mail Express customer is entitled to a refund if: - ANSWER-
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is: - ANSWER- Oversized
Pricing
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The max length and girth for Priority Mail is - ANSWER- 108"
What type of mail consists of items sent within the United States -
ANSWER- Domestic
What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6? - ANSWER- Dimensional
What can you offer customers for their mailing and shipping needs? -
ANSWER- Solutions
Which category of products do premier products belong? - ANSWER-
Shipping
Which category of products does First Class Mail belong - ANSWER-
Mailing
What type of products are offered to provide the best value to the
customer? - ANSWER- Premier
Which product provides the fastest delivery service? - ANSWER-
Express
USPS EXAM 421 WINDOW CLERK SSA
ACADEMY NEWEST 2026 EXAM ALL
QUESTIONS AND CORRECT
ANSWERS | LATEST 2026 VERSION
|ALREADY A GRADED |NEW AND
REVISED
Successful sales transactions occur when the SSA: - ANSWER- Makes
an informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post
office? - ANSWER- Provide world class service
The US Postal Service is the only delivery that reaches: - ANSWER-
Every address in the nation 6 days a week
An organized workstation creates a more __________________
workpace - ANSWER- Effiecient
How a SSA conducts themselves on the job effects the? - ANSWER-
Postal Brand
An active listening technique used to create a successful transaction is
called - ANSWER- Clarifying
,2|Page
One of the first things a customer notices about a SSA is - ANSWER-
Personal Appearance
The primary law enforcement for USPS is the - ANSWER- United
States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is -
ANSWER- Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a
specific area. What would you offer? - ANSWER- Every Door Direct
Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? -
ANSWER- Business Documents
Any mailable item weighing _______ or less can be sent first class mail
- ANSWER- 13 oz
A Priority Mail Express customer is entitled to a refund if: - ANSWER-
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is: - ANSWER- Oversized
Pricing
, 3|Page
The max length and girth for Priority Mail is - ANSWER- 108"
What type of mail consists of items sent within the United States -
ANSWER- Domestic
What pricing may be charged for PM items measuring over one cubic
foot designating to Zone 6? - ANSWER- Dimensional
What can you offer customers for their mailing and shipping needs? -
ANSWER- Solutions
Which category of products do premier products belong? - ANSWER-
Shipping
Which category of products does First Class Mail belong - ANSWER-
Mailing
What type of products are offered to provide the best value to the
customer? - ANSWER- Premier
Which product provides the fastest delivery service? - ANSWER-
Express
