1|Page
AA/ENVOY CSA TRAINING Exam,Most Recent Exam
2026 Actual Comprehensive Real Exam Questions And
Verified Answers ||Verified Exam!! ( 100% Correct
Answers) Already Graded A+ ||Newest Exam!!|
Guaranteed Success|
Who We Are:
American is headquartered in? - Answers-Fort Worth,
Texas.
TRUE OR FALSE:
Regional airlines are a type of passenger airline service
that provides services to smaller communities, frequently
connecting to larger cities, and is generally intended to
feed a larger airline with larger aircraft. - Answers-True
Name the 3 subsidiaries of the American Airlines Group. -
Answers-Envoy Air Inc.
PSA Airlines Inc.
Piedmont Airlines Inc.
Customer Journey:
,2|Page
American Airlines provides multiple ways for a customer to
check-in. Please list 3 ways a customer may check-in -
Answers-Web
Mobile Device
Curbside check-in (where available)
Self Service Machine (SSM)
An agent
AA Products and Services:
What are Main Cabin Extra Seats?
______________________________
Seats are located in front of the Main Cabin and offered on
most flights, subject to availability. Group 5 boarding so
you can be among the first to board and store your bag,
an earlier exit off of the plane when you land. Free drinks
on full-Service flights. - Answers-more space to work or
stretch out
What are Priority Privileges? - Answers-Speed through
check-in, security and boarding.
fastest route through congested areas in most airports.
,3|Page
What is the carry-on baggage allowance? - Answers-1
carry on
1 personal item
What is the first checked bag fee in the Main Cabin for
tickets issued on/after September 21, 2018?* - Answers-
$30
*Within and between U.S., Puerto Rico and U.S. Virgin
Islands
List two services for Children and Animals and the
associated fees. - Answers-Unaccompanied Minor
Service pet
Carry on animal
Checked pet
Unaccompanied Minor Fee? - Answers-$150 + tax each
way
Service animal providing assistance to passenger fee? -
Answers-$0.00 base on itenirary
, 4|Page
Carry on pet fee? - Answers-$125.00 per kennel
checked pet fee? - Answers-$200.00 per kennel
_____________ is the searchable gateway to American
Airlines Policy and Procedures information. - Answers-
Web Reference
_______________ is an internal website for employees of
American. - Answers-Web Reference
Web Reference is separated into different areas: -
Answers-Airport Services
Reservations
Premium Customer Service Information
Employees at the airport usually access the
______________________________ area. - Answers-
Introduction to the AAdvantage Program:
The American Airlines' _________________ program is
comprised of _______ levels. - Answers-AAdvantage
AA/ENVOY CSA TRAINING Exam,Most Recent Exam
2026 Actual Comprehensive Real Exam Questions And
Verified Answers ||Verified Exam!! ( 100% Correct
Answers) Already Graded A+ ||Newest Exam!!|
Guaranteed Success|
Who We Are:
American is headquartered in? - Answers-Fort Worth,
Texas.
TRUE OR FALSE:
Regional airlines are a type of passenger airline service
that provides services to smaller communities, frequently
connecting to larger cities, and is generally intended to
feed a larger airline with larger aircraft. - Answers-True
Name the 3 subsidiaries of the American Airlines Group. -
Answers-Envoy Air Inc.
PSA Airlines Inc.
Piedmont Airlines Inc.
Customer Journey:
,2|Page
American Airlines provides multiple ways for a customer to
check-in. Please list 3 ways a customer may check-in -
Answers-Web
Mobile Device
Curbside check-in (where available)
Self Service Machine (SSM)
An agent
AA Products and Services:
What are Main Cabin Extra Seats?
______________________________
Seats are located in front of the Main Cabin and offered on
most flights, subject to availability. Group 5 boarding so
you can be among the first to board and store your bag,
an earlier exit off of the plane when you land. Free drinks
on full-Service flights. - Answers-more space to work or
stretch out
What are Priority Privileges? - Answers-Speed through
check-in, security and boarding.
fastest route through congested areas in most airports.
,3|Page
What is the carry-on baggage allowance? - Answers-1
carry on
1 personal item
What is the first checked bag fee in the Main Cabin for
tickets issued on/after September 21, 2018?* - Answers-
$30
*Within and between U.S., Puerto Rico and U.S. Virgin
Islands
List two services for Children and Animals and the
associated fees. - Answers-Unaccompanied Minor
Service pet
Carry on animal
Checked pet
Unaccompanied Minor Fee? - Answers-$150 + tax each
way
Service animal providing assistance to passenger fee? -
Answers-$0.00 base on itenirary
, 4|Page
Carry on pet fee? - Answers-$125.00 per kennel
checked pet fee? - Answers-$200.00 per kennel
_____________ is the searchable gateway to American
Airlines Policy and Procedures information. - Answers-
Web Reference
_______________ is an internal website for employees of
American. - Answers-Web Reference
Web Reference is separated into different areas: -
Answers-Airport Services
Reservations
Premium Customer Service Information
Employees at the airport usually access the
______________________________ area. - Answers-
Introduction to the AAdvantage Program:
The American Airlines' _________________ program is
comprised of _______ levels. - Answers-AAdvantage
