WGU C715 ORGANIZATIONAL BEHAVIOR
ACTUAL EXAM 180 QUESTIONS AND
CORRECT ANSWERS ALREADY GRADED
A + 2026-2027.
What is true about leadership? - ANSWER-It focuses on downward influence
on followers.
What are the five bases of power? - ANSWER-active, expert, referent, reward,
coercive (414,415)
What is the only effective tactic across organizational levels? - ANSWER-
rational persuasion
,What is the least effective tactic across organizational levels? - ANSWER-
pressure
To avoid politicking during performance evaluations, an organization should?
- ANSWER-Using objective criteria
Reactive and protective behaviors designed to avoid action, blame, or change
are called what? - ANSWER-Defensive behaviors (13.5/p. 433)
What tactic works in performance evaluations? - ANSWER-Ingratiation
What is the 360 degree performance evaluation? - ANSWER-The primary
objective of the 360-degree performance evaluation is to pool feedback from
all of the employee's customers.
,What are the methods of performance evaluations? - ANSWER-Written essays,
critical incidents, graphic rating scales, behaviorally anchored rating scales,
and forced comparisons.
How do you improve performance evaluations? - ANSWER-Use multiple
evaluators, evaluate selectively, train evaluators, provide employee with due
process
What is the least predictive set of criteria used to evaluate employees? -
ANSWER-traits (p.555)
If a manager uses critical incidents as a method of performance evaluation,
then ________.
A) the employees generally receive poor ratings
, B) the evaluator's writing skills become the determining factor of the
evaluation
C) the employees are more likely to become motivated to achieve their goals
D) the focus of the evaluation will center on key behaviors
E) the cost of the evaluation is likely to be incredibly high for the organization
- ANSWER-The focus of the evaluation will center on key behaviors (critical
incidents - key behaviors)
What involves evaluating one's performance against one or more others? -
ANSWER-forced comparisons
What concept can be applied to appraisals to increase the perception that
employees are treated fairly? - ANSWER-due process
ACTUAL EXAM 180 QUESTIONS AND
CORRECT ANSWERS ALREADY GRADED
A + 2026-2027.
What is true about leadership? - ANSWER-It focuses on downward influence
on followers.
What are the five bases of power? - ANSWER-active, expert, referent, reward,
coercive (414,415)
What is the only effective tactic across organizational levels? - ANSWER-
rational persuasion
,What is the least effective tactic across organizational levels? - ANSWER-
pressure
To avoid politicking during performance evaluations, an organization should?
- ANSWER-Using objective criteria
Reactive and protective behaviors designed to avoid action, blame, or change
are called what? - ANSWER-Defensive behaviors (13.5/p. 433)
What tactic works in performance evaluations? - ANSWER-Ingratiation
What is the 360 degree performance evaluation? - ANSWER-The primary
objective of the 360-degree performance evaluation is to pool feedback from
all of the employee's customers.
,What are the methods of performance evaluations? - ANSWER-Written essays,
critical incidents, graphic rating scales, behaviorally anchored rating scales,
and forced comparisons.
How do you improve performance evaluations? - ANSWER-Use multiple
evaluators, evaluate selectively, train evaluators, provide employee with due
process
What is the least predictive set of criteria used to evaluate employees? -
ANSWER-traits (p.555)
If a manager uses critical incidents as a method of performance evaluation,
then ________.
A) the employees generally receive poor ratings
, B) the evaluator's writing skills become the determining factor of the
evaluation
C) the employees are more likely to become motivated to achieve their goals
D) the focus of the evaluation will center on key behaviors
E) the cost of the evaluation is likely to be incredibly high for the organization
- ANSWER-The focus of the evaluation will center on key behaviors (critical
incidents - key behaviors)
What involves evaluating one's performance against one or more others? -
ANSWER-forced comparisons
What concept can be applied to appraisals to increase the perception that
employees are treated fairly? - ANSWER-due process
