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Notes on IT Technical Support - Unit 12 $8.36   Add to cart

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Notes on IT Technical Support - Unit 12

Bundle contains documents on Future Developments in Tech Support, Different User Types, Diagnostic and Monitoring tools and Examples of Diagnostic Tools. Course Info: - Pearsons Information Technology 2010 QCF - BTEC Level 3 - Unit 12 - IT Technical Support

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Diagnostics and Monitoring Tools

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This document has a variety of information about different Diagnostic and Monitoring Tools that can be used within an Institution of some sort to check how secure things are. Tables of information are included with more details of certain data fields that need to be considered.

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Summary Examples of Diagnostic Tools

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This document includes information on 3 specific diagnostic tools, with details on what they are and how they work within a Computer System. Reasonable amount of detail with key points on the tools specifically.

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Different User Types

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This document includes details about what user types there are and what factors to include when communicating with them so that they can understand. Its also about learning to adapt language and use of jargon.

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Summary Future Developments in Tech Support

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This document includes information about the future developments in Tech Support and things revolving around that. This document is a summary of a lecture/class discussion so its only bullet pointed information.

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