NAHQ CPHQ Exam Bundle (Graded A) updated 2023

2011 MOQ 1- In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing A. a run chart. B. a histogram. C. a pie chart. D. an Ishikawa diagram. - ANSWER-EXPLANATIONS: A. Run ...

Six Sigma Improvement Model - ANSWER-Define, Measure, Analyze, Improve, Control Six Sigma - ANSWER-A business process for improving quality, reducing costs, and increasing customer satisfaction and a process whereby firms work to limit product defects to 3.4 per million or fewer LEAN approach ...

CPQA - ANSWER-certified professional in quality assurance When did CPHQ begin to advance the profession of quality and when was the first certification administered? - ANSWER-1976; Sept 8 1984 Board of Director's Quality Role - ANSWER-1. set policy 2. financial and strategic direction 3. ...

For a continuous quality improvement team to be successful, who must be included on the team? - ANSWER-person preforming the process When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess? - ANSWER-patient safety data and overt...

A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: - ANSWER-Cost and most satisfied with caring Which o...

A healthcare quality management professional has all of the following responsibilities toward improving patient safety - ANSWER-Appointing a supervisor for a patient safety program Which of the following types of charts is best for determining cause and effect? - ANSWER-Fishbone A hospital nee...

Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department? A. in-service on ordering blood usage for the physicians B. elimination of wasted blood C. improvements in documentation D. development of a new procurement procedure - ANS...

The evolution of quality improvement in healthcare has shifted the primary focus from performance of individuals to the performance of the: a. Medical Staff b. Governing Body c. Ancillary Departments d. Organization's Systems - ANSWER-D. Organization's Systems The best way to evaluate the e...

H Appointment - ANSWER-Selection for membership in a medical professional staff or to a practitioner panel. H Appraisal - ANSWER-Initial evaluation by peers of a practitioner's competency to provide care and services to patients in or for a healthcare origination. Appraisal may include credentia...