A Distinction* worth of work marked by an examiner. In P2 I describe retail travel operational practices. In M1 I explain the importance of links and relationships within the retail travel environment. In M2 I compare the effectiveness of the operational practices of two retail agents and in D1 I analyze how the use of technology has impacted on the retail travel environment and retail operational practices.

BTEC Travel and Tourism Unit 9 Retail travel operations Use appropriate resources to select, cost and provide information on tailor-made holidays that meet specific customer needs (P5)

BTEC Travel and Tourism Unit 9 Retail Travel Operations Compare the effectiveness of the techniques used by two retail agents to gain a competitive advantage (M3) Recommend the use of alternative techniques to gain further competitive advantage for two retail travel agents (D2)

In P4 I used appropriate resources to select, cost and provide information on package holidays that meet specific customer needs. In P5 I used appropriate resources to select, cost and provide information on tailor-made holidays that meet specific customer needs.

The presentation covers P1describing the retail travel environment. Within the presentation, the 4 different types of Travel agents are described in detail. Independent Travel Agents - Homeworkers - Call centres - E-agents

Unit 9 - Retail Travel Operations M3 - compare the effectiveness of the techniques used by two retail agents to gain a competitive advantage. D2 - Recommend the use of alternative techniques to gain further competitive advantage for two retail agents In this assignment I used Thomas Cook and a small independent travel agent called DK Travel

Unit 9 – Retail Travel Operations P4 – Use appropriate resources to select, cost and provide information on package holidays that meet specific customer needs P5 - use appropriate resources to select, cost and provide information on tailor-made holidays that meet specific customer needs As you can see the bit for the tailor-made holiday (trip to Phuket) (P5) is not included at the bottom. This is because you need to go too Kuoni Travel Agent online and ask them to make a holiday for you....