Learning aim A: Examine the CSR issues facing large private sector businesses A1 CSR issues and the impact on stakeholders • Definition of CSR. • Key stakeholder groups: o owners o employees o customers o suppliers o governments o local communities. A2 Environmental issues • Waste reduction and recycling. • Sustainability of resources. • Carbon and pollution reduction initiatives. • Sustainability. A3 Consumer protection issues Statutory and legal requirements: • p...

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] Mock Exam 1-2018-19 Page 1 1 6 BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] Mock Exam 1-2018-19 Page 2 Name: Student umber: BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] 1-The images show different types of engineering applications; find appropriate process would be used to make them. A-Car Engine block (1 Mark): Drilling Casting Forging Welding Mock Exam 1-2...

BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] Mock Exam 1-2018-19 Page 1 1 6 BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] Mock Exam 1-2018-19 Page 2 Name: Student umber: BTEC Firsts Level 1-2 in Engineering [Unit 1: The Engineering World] 1-The images show different types of engineering applications; find appropriate process would be used to make them. A-Car Engine block (1 Mark): Drilling Casting Forging Welding Mock Exam 1-2...

Unit 8 - Promoting Public Health. What is Public Health? According to Smith and Jacobson, 1988, public health ‘involves the promotion of health, the prevention of disease, the treatment of illness, the care of those who are disabled, and the continuous development of the technical and social means for the pursuit of these objectives’. During the past years in Victorian times, outbreaks of cholera, typhoid and influenza killed thousands and the Great Stink of London, when raw sewage fill...