AAOx4 - correct answers Awake, Alert, and Oriented to
1) Date
2) Place
3) Person
4) Situation
General Adaptation Syndrome - correct answers1) Alarm
2) Reaction/Response
3) Resistance OR Exhaustion
Stages of Greiving - correct answers1) Denial
2) Anger/Rage
3) Bargaining
4) Depression
5) Acceptance
Communication - correct answers the transmission of information to another person - whether it is
verbal or nonverbal (through body language)
Documentation - correct answerswritten or electronically recorded portion of your patient care
interaction that becomes part of the patient's permanent medical record. Serves many purposes,
including demonstrating that the care delivered was appropriate and within the scope and practice of
the providers involved.
Shannon-Weaver communication model - correct answersStep 1: Sender takes a thought
Step 2: Encodes it into a message
Step 3: Sends the message to the receiver
, Step 4: Receiver decodes the message
Step 5: Sends feedback to the sender
5 steps of dealing with an angry patient? - correct answers1) Assess the safety of the scene
2) Do not assume an aggressive posture.
3) Make good eye contact, but do not stare.
4) Speak calmly, confidently, and slowly
5) Never threaten the patient, either verbally or physically.
Parts of an oral report - correct answers1) Opening info (patient name, chief complaint, nature of illness,
or mechanism of injury)
2) Detailed info (info not provided in radio report)
3) Important history not previously provided
4) Patient's response to treatment given en route
5) Vital signs assessed during transport and after the radio report
6) Other info that you gathered that may not have been important enough to report sooner
C.H.A.R.T. Method of Documentation - correct answers1) Chief complaint
2) History/Physical examination
3) Assessment
4) Rx (Treatment)
5) Transport
S.O.A.P. Method of Documentation - correct answers1) Subjective