ETC Study Guide 2025/2026 Exam
Questions and Answers | A+ Score
Assured
!! TQ !!
When faced with an ethical dilemma in the dispatch center, The ETC
should first follow established 3 P's: - 🧠ANSWER ✔✔Protocols,
Procedures, and Policies
A procedure that has been highly defined and structured and placed into a
reference system - 🧠ANSWER ✔✔Protocol
The specific steps or actions to be completed in a given situation -
🧠ANSWER ✔✔Procedure
,A general course of action that is desired or required in certain
circumstances or events - 🧠ANSWER ✔✔Policy
!! TQ !!
ETCS are the first, first responder and are recognized as the first Incident
Commander (IC) until the IC is on the scene. - 🧠ANSWER ✔✔True
Each communication center that is a part of the automatic emergency
number network that automatically routes 911 calls to the appropriate ETC
center based on location - 🧠ANSWER ✔✔Public Safety Answering Point
(PSAP)
In some emergency communication centers, the responsibilities of
calltaking and dispatching (the two main duties for ETCS) are distinct roles
performed by separate individuals. - 🧠ANSWER ✔✔True
The approach in which the calltaker collects information and provides
instruction while the dispatcher relays the appropriate response code at
predetermined points during caller questioning - 🧠ANSWER ✔✔Horizontal
Dispatch
The approach in which calltaking and dispatching responsibilities are
performed by the same person - 🧠ANSWER ✔✔Vertical Dispatch
, !! TQ !!
Serves as a guideline in determining whether initial certification and/or
recertification should be granted in assessing grounds for possible
suspension or termination - 🧠ANSWER ✔✔Code of Ethics
!! TQ !!
If a field unit needs a certain type of assistance, it is up to that field unit to
locate, notify, and coordinate the additional resources - 🧠ANSWER
✔✔False
!! TQ !!
An electronic device designed for use by persons with hearing or speech
difficulties - 🧠ANSWER ✔✔Telecommunications device for the deaf (TDD)
!! TQ !!
Another name for TDDs - 🧠ANSWER ✔✔Teletypewriter (TTY)
The ability to take the Automatic number identification (ANI) number and
"dip" the number into an address database - 🧠ANSWER ✔✔Automatic
location information (ALI)
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Questions and Answers | A+ Score
Assured
!! TQ !!
When faced with an ethical dilemma in the dispatch center, The ETC
should first follow established 3 P's: - 🧠ANSWER ✔✔Protocols,
Procedures, and Policies
A procedure that has been highly defined and structured and placed into a
reference system - 🧠ANSWER ✔✔Protocol
The specific steps or actions to be completed in a given situation -
🧠ANSWER ✔✔Procedure
,A general course of action that is desired or required in certain
circumstances or events - 🧠ANSWER ✔✔Policy
!! TQ !!
ETCS are the first, first responder and are recognized as the first Incident
Commander (IC) until the IC is on the scene. - 🧠ANSWER ✔✔True
Each communication center that is a part of the automatic emergency
number network that automatically routes 911 calls to the appropriate ETC
center based on location - 🧠ANSWER ✔✔Public Safety Answering Point
(PSAP)
In some emergency communication centers, the responsibilities of
calltaking and dispatching (the two main duties for ETCS) are distinct roles
performed by separate individuals. - 🧠ANSWER ✔✔True
The approach in which the calltaker collects information and provides
instruction while the dispatcher relays the appropriate response code at
predetermined points during caller questioning - 🧠ANSWER ✔✔Horizontal
Dispatch
The approach in which calltaking and dispatching responsibilities are
performed by the same person - 🧠ANSWER ✔✔Vertical Dispatch
, !! TQ !!
Serves as a guideline in determining whether initial certification and/or
recertification should be granted in assessing grounds for possible
suspension or termination - 🧠ANSWER ✔✔Code of Ethics
!! TQ !!
If a field unit needs a certain type of assistance, it is up to that field unit to
locate, notify, and coordinate the additional resources - 🧠ANSWER
✔✔False
!! TQ !!
An electronic device designed for use by persons with hearing or speech
difficulties - 🧠ANSWER ✔✔Telecommunications device for the deaf (TDD)
!! TQ !!
Another name for TDDs - 🧠ANSWER ✔✔Teletypewriter (TTY)
The ability to take the Automatic number identification (ANI) number and
"dip" the number into an address database - 🧠ANSWER ✔✔Automatic
location information (ALI)
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
