Principles of Management - C483 WGU
Exam Questions and Answers Graded A+
Industry and market analysis, competitor analysis, and social analysis are examples
of which step in the strategic planning process? - Correct answer-Analysis of
external opportunities and threats
Skilled management, positive cash flow, and well-known brands are examples of
which component of the SWOT analysis? - Correct answer-Strengths
What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization? - Correct answer-Core competencies
According to Michael Porter's competitive environment model, how can suppliers
influence strategic planning? - Correct answer-Suppliers can reduce manufacturing
time and increase product quality.
A company offers unique products in its industry to create a competitive
advantage.
Which type of strategy is the company using? - Correct answer-Differentiation
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,Happy Inc. is a leading provider of family entertainment and BCD is a
broadcasting company with news, cable, and entertainment networks. Happy Inc.
recently acquired BCD in hopes of boosting its primary business of family
entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network? - Correct answer-Vertical integration
A local business has provided services to its customers for 40 years. The business's
mission is "To give our customers the best service in town." The owner of the
business has had a long-standing dream to franchise the business and become the
best provider of its service in the United States.
What describes the owner's dream? - Correct answer-Strategic vision
What is the first step of organizational strategic planning? - Correct answer-
Developing a strategic mission
A value chain is the sequence of activities that begins with raw materials.
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,What result does a value chain end with? - Correct answer-Delivery of products or
services
What happens when an effective value chain is created? - Correct answer-Profit
margins are increased.
The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach? - Correct answer-Six Sigma
What is the principal idea of reengineering? - Correct answer-To revolutionize key
organizational systems and processes
How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time? - Correct answer-Less than 3.4
What is the last step to Deming's 14 points of quality management? - Correct
answer-To take action to accomplish the transformation
Process checklists and project audits are components of which management
process? - Correct answer-Quality Assurance
What is the main objective of an internal quality audit? - Correct answer-To
measure effectiveness of an organization's quality management system
A company is trying to systematically improve processes by eliminating
nonconformity of their products to product specifications. The company believes
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, their continuous effort to reduce variation in their process outputs is key to their
business success.
Which quality process is the company utilizing? - Correct answer-Six Sigma
Which concept entails all aspects of interaction a company has with its customers
in both sales and service-related environments? - Correct answer-Customer
relationship management
Dr. Ohmae indicates that customer, corporation, and competitors should be
integrated in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by doing this? -
Correct answer-Sustained competitive advantage
What designates those who take hands-on responsibility for creating innovation
such as new ideas, products, or methods within an organization? - Correct answer-
Intrapreneur
Why is innovation an important element of entrepreneurship? - Correct answer-
Creates unique and different products or services
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Exam Questions and Answers Graded A+
Industry and market analysis, competitor analysis, and social analysis are examples
of which step in the strategic planning process? - Correct answer-Analysis of
external opportunities and threats
Skilled management, positive cash flow, and well-known brands are examples of
which component of the SWOT analysis? - Correct answer-Strengths
What denotes skills or expertise in an activity that constitutes the roots of
competitiveness in an organization? - Correct answer-Core competencies
According to Michael Porter's competitive environment model, how can suppliers
influence strategic planning? - Correct answer-Suppliers can reduce manufacturing
time and increase product quality.
A company offers unique products in its industry to create a competitive
advantage.
Which type of strategy is the company using? - Correct answer-Differentiation
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Happy Inc. is a leading provider of family entertainment and BCD is a
broadcasting company with news, cable, and entertainment networks. Happy Inc.
recently acquired BCD in hopes of boosting its primary business of family
entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
distribution network? - Correct answer-Vertical integration
A local business has provided services to its customers for 40 years. The business's
mission is "To give our customers the best service in town." The owner of the
business has had a long-standing dream to franchise the business and become the
best provider of its service in the United States.
What describes the owner's dream? - Correct answer-Strategic vision
What is the first step of organizational strategic planning? - Correct answer-
Developing a strategic mission
A value chain is the sequence of activities that begins with raw materials.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,What result does a value chain end with? - Correct answer-Delivery of products or
services
What happens when an effective value chain is created? - Correct answer-Profit
margins are increased.
The introduction of statistical tools to analyze the causes of product defects is
associated with which quality improvement approach? - Correct answer-Six Sigma
What is the principal idea of reengineering? - Correct answer-To revolutionize key
organizational systems and processes
How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time? - Correct answer-Less than 3.4
What is the last step to Deming's 14 points of quality management? - Correct
answer-To take action to accomplish the transformation
Process checklists and project audits are components of which management
process? - Correct answer-Quality Assurance
What is the main objective of an internal quality audit? - Correct answer-To
measure effectiveness of an organization's quality management system
A company is trying to systematically improve processes by eliminating
nonconformity of their products to product specifications. The company believes
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, their continuous effort to reduce variation in their process outputs is key to their
business success.
Which quality process is the company utilizing? - Correct answer-Six Sigma
Which concept entails all aspects of interaction a company has with its customers
in both sales and service-related environments? - Correct answer-Customer
relationship management
Dr. Ohmae indicates that customer, corporation, and competitors should be
integrated in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by doing this? -
Correct answer-Sustained competitive advantage
What designates those who take hands-on responsibility for creating innovation
such as new ideas, products, or methods within an organization? - Correct answer-
Intrapreneur
Why is innovation an important element of entrepreneurship? - Correct answer-
Creates unique and different products or services
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
