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NOCTI GENERAL MANAGEMENT EXAM
REVIEW UPDATED 2025–2026 WITH ALL NEW
QUESTIONS AND EXACTLY RIGHT ANSWERS |
A+ QUALITY GUARANTEE
the process used to accomplish organizational goals through planning, organizing,
leading, and controlling people and other organizational resources - ANSWER:
management
a management function that includes anticipating trends and determining the best
strategies and tactics to achieve organizational goals and objectives - ANSWER:
planning
a management function that includes designing the structure of the organization
and creating conditions and systems in which everyone and everything work
together to achieve the organizations goals and objectives - ANSWER: organizing
creating a vision for the organization and guiding, training, coaching, and
motivating others to work effectively to achieve the organizations goals and
objectives - ANSWER: leading
a management function that involves establishing clear standards to determine
whether or not an organization is progressing toward its goals and objectives,
rewarding people for doing a good job, and taking corrective action if they are not
- ANSWER: controlling
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an encompassing explanation of why the organization exists and where it's trying
to head - ANSWER: vision
an outline of the fundamental purpose of an organization - ANSWER: mission
statement
the broad, long term accomplishments an organization wishes to attain -
ANSWER: goals
specific, short term statements detailing how to achieve the organizations goals -
ANSWER: objectives
SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used
to analyze an organizations strengths, weakness, opportunities and threats -
ANSWER: SWOT analysis
the process of determining the major goals of the organization and the policies and
strategies for obtaining and using resources to achieve those goals - ANSWER:
strategic planning
the process of developing detailed, short term statements about what is to be done,
who is to do it, and how it is to be done - ANSWER: tactical planning
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the process of setting work standards and schedules necessary to implement the
company's tactical objectives - ANSWER: operational planning
the process of preparing alternative courses of action that may be used if the
primary plans don't achieve the organizations objectives - ANSWER: contingency
planning
choosing among two or more alternatives - ANSWER: decision making
the process of solving the everyday problems that occur. problem solving is less
formal than decision making and usually calls for quicker action - ANSWER:
problem solving
coming up with as many solutions to a problem as possible in a short period of
time with no censoring of ideas - ANSWER: brainstorming
PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in a third column -
ANSWER: PMI
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a visual device that shows relationships among people and divides the organizatins
work; it shows who is accountable for the completion of specific work and who
reports to whom - ANSWER: organization chart
highest level of management, consisting of the president and other key company
executives who develop strategic plans - ANSWER: top management
the level of management that includes general managers, dividsion managers, and
branch and plant managers who are responsible for tactical planning and
controlling - ANSWER: middle management
managers who are directly responsible for supervising workers and evaluating their
daily performance - ANSWER: supervisory management
skills that involve the ability to perform tasks in a specific discipline or department
- ANSWER: technical skills
skills that involve communication and motivation; they enable managers to work
through and with people - ANSWER: human relations skills
skills that involve the ability to picture the organization as a whole and the
relationship among its various parts - ANSWER: conceptual skills
NOCTI GENERAL MANAGEMENT EXAM
REVIEW UPDATED 2025–2026 WITH ALL NEW
QUESTIONS AND EXACTLY RIGHT ANSWERS |
A+ QUALITY GUARANTEE
the process used to accomplish organizational goals through planning, organizing,
leading, and controlling people and other organizational resources - ANSWER:
management
a management function that includes anticipating trends and determining the best
strategies and tactics to achieve organizational goals and objectives - ANSWER:
planning
a management function that includes designing the structure of the organization
and creating conditions and systems in which everyone and everything work
together to achieve the organizations goals and objectives - ANSWER: organizing
creating a vision for the organization and guiding, training, coaching, and
motivating others to work effectively to achieve the organizations goals and
objectives - ANSWER: leading
a management function that involves establishing clear standards to determine
whether or not an organization is progressing toward its goals and objectives,
rewarding people for doing a good job, and taking corrective action if they are not
- ANSWER: controlling
,2|Page
an encompassing explanation of why the organization exists and where it's trying
to head - ANSWER: vision
an outline of the fundamental purpose of an organization - ANSWER: mission
statement
the broad, long term accomplishments an organization wishes to attain -
ANSWER: goals
specific, short term statements detailing how to achieve the organizations goals -
ANSWER: objectives
SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used
to analyze an organizations strengths, weakness, opportunities and threats -
ANSWER: SWOT analysis
the process of determining the major goals of the organization and the policies and
strategies for obtaining and using resources to achieve those goals - ANSWER:
strategic planning
the process of developing detailed, short term statements about what is to be done,
who is to do it, and how it is to be done - ANSWER: tactical planning
,3|Page
the process of setting work standards and schedules necessary to implement the
company's tactical objectives - ANSWER: operational planning
the process of preparing alternative courses of action that may be used if the
primary plans don't achieve the organizations objectives - ANSWER: contingency
planning
choosing among two or more alternatives - ANSWER: decision making
the process of solving the everyday problems that occur. problem solving is less
formal than decision making and usually calls for quicker action - ANSWER:
problem solving
coming up with as many solutions to a problem as possible in a short period of
time with no censoring of ideas - ANSWER: brainstorming
PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in a third column -
ANSWER: PMI
, 4|Page
a visual device that shows relationships among people and divides the organizatins
work; it shows who is accountable for the completion of specific work and who
reports to whom - ANSWER: organization chart
highest level of management, consisting of the president and other key company
executives who develop strategic plans - ANSWER: top management
the level of management that includes general managers, dividsion managers, and
branch and plant managers who are responsible for tactical planning and
controlling - ANSWER: middle management
managers who are directly responsible for supervising workers and evaluating their
daily performance - ANSWER: supervisory management
skills that involve the ability to perform tasks in a specific discipline or department
- ANSWER: technical skills
skills that involve communication and motivation; they enable managers to work
through and with people - ANSWER: human relations skills
skills that involve the ability to picture the organization as a whole and the
relationship among its various parts - ANSWER: conceptual skills
