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What is the primary role of a security officer in crime prevention? - correct answer Reduce the
opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? - correct answer Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? -
correct answer Correct them immediately
What is the purpose of crime analysis? - correct answer Identify problems and develop
strategies to reduce problems
Which of the following is easier and more cost efficient for an institution? - correct answer
building in security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others
about these organizations - correct answer excellant
Process improvement in customer service can be measured how? - correct answer Surveys,
Monitoring performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. -
correct answer Feedback
________ is an element in improving customer service - correct answer Identifying customers-
Attitude-Communication-Training
Communication is ___________ - correct answer 93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the
owner's experience at other locations? - correct answer foreseeability
The major source of premise liability in healthcare is from - correct answer slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. - correct
answer legal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability
case? - correct answer 1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty
caused an injury.
Which of the following are examples of risks security officers should identify? - correct answer
Burned out lights-Breached fence lines-Slip and fall hazards
, Failure to conduct routine patrol can ultimately result in what? - correct answer an increase in
security spending
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answer
emergency department violence
Bicycle patrol is which of these? - correct answer faster than foot patrol and a vehicle in heavy
traffic
______patrol contributes, more then any other method of patrol, to excessive socialization -
correct answer foot
Security officers should have a valid driver's license if they are going to do what? - correct
answer all of the above
A security officer responding to a crime scene should do what? - correct answer Respond as
quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - correct answer
protect the scene from contamination
Which of these is an example of factual evidence? - correct answer physical evidence
which of these should an officer follow to be able to testify that the evidence presented has
merit? - correct answer proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? -
correct answer They memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
When dealing with a personal-gain informant, what should the officer do? - correct answer
Document the officer's interaction with the informant
Which of the following is not a recommended guideline when an outside agency conducts an
undercover investigation? - correct answer Insist that all security department staff receive
operation information
Before using any covert monitoring devices, the officer should do what? - correct answer
Review applicable state and federal laws
Which of the following is not a characteristic of a covert or undercover protocol? - correct
answer Formulated as an ongoing process