HRMN 3420 EXAM 3 2025/2026
QUESTIONS AND ANSWERS 100% PASS
Which of the following steps in a training design process involves self-management skills and
peer and manager support?
A. Ensuring employees' readiness for training
B. Creating a learning environment
C. Ensuring transfer of training
D. Evaluating training programs
E. Conducting a needs assessment - ANS C. Ensuring transfer of training
You have been hired by Central Perk coffee as a training consultant because Central Perk feels
that its wait staff are not providing good customer service. The company asks you to advise
them on how best to enhance the transfer of their customer service training. You suggest:
A. Creating awareness of training needs
B. Encouraging managers to be supportive
C. Enhancing self-efficacy
D. All of the above - ANS B. Encouraging managers to be supportive*
Which of the following is TRUE about learning goal orientation?
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, A. It is the tendency of the trainee to be reliable, hardworking, self-disciplined, and persistent.
B. It is the tendency to believe that competence is something that can be changed
C. It is the willingness of managers and peers to provide feedback and reinforcement.
D. It is the tendency to avoid failure and incompetence
E. It is the employee's belief that he/she can successfully learn the content of a training
program. - ANS B. It is the tendency to believe that competence is something that can be
changed
_____ refers to trainees' perceptions about a wide variety of characteristics of the work
environment, such as opportunity to use learned capability, technological support, and
manager support, that facilitate or inhibit use of trained skills or behavior back on the job (after
training has occurred).
A. Information absorption
B. Training application
C. Cognitive adoption
D. Transfer of training
E. Climate for transfer - ANS E. Climate for transfer
Creating a learning environment involves first stating a clear training objective; what is the
second step of creating the learning environment?
A. Provide feedback to trainees
B. Pick the appropriate delivery method and deliver the content
C. Give trainees opportunities to practice
D. Have a break for coffee and donuts - ANS B. Pick the appropriate delivery method and
deliver the content
According to the Instructional Design Process, after ensuring transfer of training is facilitated,
your next step is to:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS AND ANSWERS 100% PASS
Which of the following steps in a training design process involves self-management skills and
peer and manager support?
A. Ensuring employees' readiness for training
B. Creating a learning environment
C. Ensuring transfer of training
D. Evaluating training programs
E. Conducting a needs assessment - ANS C. Ensuring transfer of training
You have been hired by Central Perk coffee as a training consultant because Central Perk feels
that its wait staff are not providing good customer service. The company asks you to advise
them on how best to enhance the transfer of their customer service training. You suggest:
A. Creating awareness of training needs
B. Encouraging managers to be supportive
C. Enhancing self-efficacy
D. All of the above - ANS B. Encouraging managers to be supportive*
Which of the following is TRUE about learning goal orientation?
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, A. It is the tendency of the trainee to be reliable, hardworking, self-disciplined, and persistent.
B. It is the tendency to believe that competence is something that can be changed
C. It is the willingness of managers and peers to provide feedback and reinforcement.
D. It is the tendency to avoid failure and incompetence
E. It is the employee's belief that he/she can successfully learn the content of a training
program. - ANS B. It is the tendency to believe that competence is something that can be
changed
_____ refers to trainees' perceptions about a wide variety of characteristics of the work
environment, such as opportunity to use learned capability, technological support, and
manager support, that facilitate or inhibit use of trained skills or behavior back on the job (after
training has occurred).
A. Information absorption
B. Training application
C. Cognitive adoption
D. Transfer of training
E. Climate for transfer - ANS E. Climate for transfer
Creating a learning environment involves first stating a clear training objective; what is the
second step of creating the learning environment?
A. Provide feedback to trainees
B. Pick the appropriate delivery method and deliver the content
C. Give trainees opportunities to practice
D. Have a break for coffee and donuts - ANS B. Pick the appropriate delivery method and
deliver the content
According to the Instructional Design Process, after ensuring transfer of training is facilitated,
your next step is to:
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
