Publix Customer Service Quiz
Study online at https://quizlet.com/_cee64c
1. What are the four 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create
steps to Legendary their happily ever after 4. Thank them and invite them back
Customer Service?
2. What is our IPB goal 3.12
for 2022?
3. What are the four 1. Checks 2. Gift cards 3. money orders 4.money transfers.
types of money ser-
vices?
4. Why are they money They can be used for money Laundering
Services?
5. When do you fill out To record a single or combined money service transaction for 3,000 or more
an EMT form?
6. When do you fill out When the transaction is more than 10,000 dollars in groceries.
an 8300 form?
7. When do you fill out Answer: When we complete a money service transaction for internal use.
a on Behalf of Publix Additional Information: Ex: Postage stamps because we did not complete
form? the order in time,special garbage bags that the city requires us to sell the
customers
8. How do we process 1. Print the PDS and circle the bottom section of the PDS that says please
a transaction with a review all transaction details. 2. Have them verify it. 3. If they say yes click
pds and how do we the customer has agreed to the pre transaction disclosure box and then click
explain the estimat- continue. If they say no, edit the transaction and provide a new pds. 3. Collect
ed amount to the re- the payment. 4. Provide the customer their register receipt and make sure
ceiver? they take their pds. If they do not want it, shred it up.
9.
1/4
Study online at https://quizlet.com/_cee64c
1. What are the four 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create
steps to Legendary their happily ever after 4. Thank them and invite them back
Customer Service?
2. What is our IPB goal 3.12
for 2022?
3. What are the four 1. Checks 2. Gift cards 3. money orders 4.money transfers.
types of money ser-
vices?
4. Why are they money They can be used for money Laundering
Services?
5. When do you fill out To record a single or combined money service transaction for 3,000 or more
an EMT form?
6. When do you fill out When the transaction is more than 10,000 dollars in groceries.
an 8300 form?
7. When do you fill out Answer: When we complete a money service transaction for internal use.
a on Behalf of Publix Additional Information: Ex: Postage stamps because we did not complete
form? the order in time,special garbage bags that the city requires us to sell the
customers
8. How do we process 1. Print the PDS and circle the bottom section of the PDS that says please
a transaction with a review all transaction details. 2. Have them verify it. 3. If they say yes click
pds and how do we the customer has agreed to the pre transaction disclosure box and then click
explain the estimat- continue. If they say no, edit the transaction and provide a new pds. 3. Collect
ed amount to the re- the payment. 4. Provide the customer their register receipt and make sure
ceiver? they take their pds. If they do not want it, shred it up.
9.
1/4
