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1. 1. Which one of the following C. Identifying hazards and risks
steps should be taken first
in a risk management pro-
gram?
A. Purchasing of adequate in-
surance
B. Conducting of employee
safety drills
C. Identifying hazards and
risks
D. Conducting staff in-ser-
vices on incident reporting
and accident prevention.
2. 2. Which of the following pro- D. pharmacist
fessionals is authorized to
dispense medications?
A. registered nurse
B. licensed nurse, physician
and, in some states, medica-
tion aide.
C. licensed nurse and physi-
cian
D. pharmacist
3. 3. Aphasia occurs frequently A. a stroke
as a result of:
A. a stroke
B. diabetes
C. death of a spouse
D. pressure ulcers
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4. 4. A check should generally A. purchase order
be issued only when which
one of the following is avail-
able and properly signed?
A. purchase order
B. lien
C. warranty
D. general ledger
5. 5. Which class of fire extin- B. B
guishers is appropriate for
use on a grease fire?
A. A
B. B
C. C
D. D
6. 6. The age-related clouding B. a cataract
of the lens of the eye is
called:
A. macular degeneration
B. a cataract
C. glaucoma
D. conjunctivitis
7. 7. In collective bargaining, B. Arbitration
when labor and manage-
ment select a third party to
decide an issue, and agree
to accept that third party's
decision as final andbinding
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on both sides, the process is
called:
A. mediation
B. Arbitration
C. conciliation
D. subrogation
8. 8. Cultural diversity in an or- D. Offering customers of different ethnic and racial backgrounds
ganization's delivery of ser- the same food and beverages in order to foster a sense of
vices would entail all EXCEPT community and equality.
which one of the following?
A. Educating staff in the
distinctive beliefs and val-
ues held by the various eth-
nic and racial groups being
served.
B. Using interpreters and in
other ways trying to elimi-
nate language barriers be-
tween staff and clients.
C. Getting staff to identi-
fy how their own biases re-
garding people of other re-
ligious backgrounds may af-
fect their care-giving.
D. Offering customers of
different ethnic and racial
backgrounds the same food
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and beverages in order to
foster a sense of community
and equality.
9. 9. Which of the following is C. Disciplining staff who break rules.
part of the manager's con-
trolling function?
A. Developing rules
B. Writing job descriptions
C. Disciplining staff who
break rules.
D. Doing a SWOT analysis.
10. 10 What was the quarterly A. 8 percent
turnover rate at an organi-
zation that had 18 separa-
tions in the quarter, and that
averaged 225 employees in
the first month, 220 employ-
ees in the second month, and
215 employees in the third
month of the quarter?
A. 8 percent
B. 18 percent
C. 92 percent
D. 32 percent
11. 11. Which of the following is C. Parkinson's disease
a chronic disease?
A. pneumonia