QDM EXPERT EXAM NEWEST 2024 ACTUAL
EXAM COMPLETE 120 QUESTIONS AND
CORRECT DETAILED ANSWERS
The 1-10-100 rule stays that every $1 spent doing things right the first time avoids... ...ANSWER...- $10
for the correction
- $100 for the failure
Please select all true statements about QDM... ...ANSWER...- QDM is the way FedEx optimizes its
business processes
- One goal of QDM is to deliver the superior experiences that customer expect
- QDM helps deliver superior business performance by minimizing effort, time, and cost
Select all of the options below that are key principles of QDM... ...ANSWER...- Customers define quality
- View failures as opportunities
- Optimize business performance
- Measure, measure, measure
- Quality involves teamwork
- Be scientific
The ABLE acronym stands for... ...ANSWER...Assess, build, launch, evaluate
Please select the methodologies that contribute to QDM... ...ANSWER...- Lean
- ISO
- Six Sigma
- Baldridge
, QDM is a unique philosophy and methodology, based on a belief - embedded in the FedEx culture - that
quality is everyone's job. ...ANSWER...True
Which of the following are true about how QDM applied to your daily work... ...ANSWER...- If you see a
problem, fix it
- Take ownership of your work and do it in the best possible way
QDM applies to every... ...ANSWER...- Function
- Business unit
- Activity
- FedEx Operating Company
Metrics such as SQI, KPI, or tools such as dashboards or scorecards can help organizational
goals... ...ANSWER...True
When using the 5 Why's to uncover the root cause of a problem, you should ask the question
"Why?"... ...ANSWER...As many times as it takes to uncover the root causes
Match the RACI category to the degree of engagement in a project ...ANSWER...Responsible - does the
work
Accountable - responsible for outcomes
Consented - approve project impact
Informed - notified about project impact
This graphic is used in the measure, measure, measure principle of QDM. It is an example of which of
the following? ...ANSWER...Run Chart
Which of these statements apply to the six QDM principles? ...ANSWER...- Problems must be embraced
as opportunities for improvement, not as a time to assign blame
- Listening to the VOC requires us to take an "outside in" perspective
- By optimizing performance, you can minimize waste
EXAM COMPLETE 120 QUESTIONS AND
CORRECT DETAILED ANSWERS
The 1-10-100 rule stays that every $1 spent doing things right the first time avoids... ...ANSWER...- $10
for the correction
- $100 for the failure
Please select all true statements about QDM... ...ANSWER...- QDM is the way FedEx optimizes its
business processes
- One goal of QDM is to deliver the superior experiences that customer expect
- QDM helps deliver superior business performance by minimizing effort, time, and cost
Select all of the options below that are key principles of QDM... ...ANSWER...- Customers define quality
- View failures as opportunities
- Optimize business performance
- Measure, measure, measure
- Quality involves teamwork
- Be scientific
The ABLE acronym stands for... ...ANSWER...Assess, build, launch, evaluate
Please select the methodologies that contribute to QDM... ...ANSWER...- Lean
- ISO
- Six Sigma
- Baldridge
, QDM is a unique philosophy and methodology, based on a belief - embedded in the FedEx culture - that
quality is everyone's job. ...ANSWER...True
Which of the following are true about how QDM applied to your daily work... ...ANSWER...- If you see a
problem, fix it
- Take ownership of your work and do it in the best possible way
QDM applies to every... ...ANSWER...- Function
- Business unit
- Activity
- FedEx Operating Company
Metrics such as SQI, KPI, or tools such as dashboards or scorecards can help organizational
goals... ...ANSWER...True
When using the 5 Why's to uncover the root cause of a problem, you should ask the question
"Why?"... ...ANSWER...As many times as it takes to uncover the root causes
Match the RACI category to the degree of engagement in a project ...ANSWER...Responsible - does the
work
Accountable - responsible for outcomes
Consented - approve project impact
Informed - notified about project impact
This graphic is used in the measure, measure, measure principle of QDM. It is an example of which of
the following? ...ANSWER...Run Chart
Which of these statements apply to the six QDM principles? ...ANSWER...- Problems must be embraced
as opportunities for improvement, not as a time to assign blame
- Listening to the VOC requires us to take an "outside in" perspective
- By optimizing performance, you can minimize waste
