911 Dispatch Certification Review EXAM 2024 AND PRACTICE EXAM T |ACCURATE QUESTIONS AND ANSWERS| VERIFIED FOR GUARANTEED PASS |GRADED A | BRAND NEW

1. When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should: A. End the call B. Transfer to a supervisor C. Obtain foreign language support, if available D. Guess the caller’s needs Rationale: Utilizing language support ensures accurate communication, which is critical in emergency response. ________________________________________ 2. In an emergency telecommunications context, what does the acronym CAD stand for? A. Communication and Deployment B. Computer Aided Dispatch C. Central Alarm Dispatch D. Control and Direction Rationale: CAD systems help automate and coordinate emergency dispatch processes. ________________________________________ 3. If a responder or field unit needs additional resources at the scene, who is responsible for coordinating them? A. Fire Chief B. The Emergency Telecommunicator C. Incident Commander D. The Caller Rationale: ETCs are trained to manage resource coordination based on protocol. ________________________________________ 4. What are the four priority symptoms? A. High fever, vomiting, rash, confusion B. Abnormal breathing, chest pain/discomfort, decreased level of consciousness, serious hemorrhage C. Headache, chills, nausea, low blood pressure D. Dizziness, cough, anxiety, low oxygen levels Rationale: These symptoms suggest life-threatening conditions needing immediate attention. ________________________________________ 5. In regard to legal negligence, causation is proven when: A. A supervisor is found negligent B. Injury is assumed from the situation C. A direct link between the breach of duty and the injury is established D. The caller sues the department Rationale: Causation confirms that the breach directly led to the harm. ________________________________________ 6. Post-Dispatch Instructions (PDIs) are: A. Legal disclaimers B. Advanced medical care C. Instructions for dispatchers D. Basic-level instructions given to the caller immediately after dispatch Rationale: PDIs help callers stabilize situations before responders arrive. ________________________________________ 7. A "wake-effect collision" is: A. A crash caused by a tired driver B. A multi-vehicle accident C. Caused by poor road lighting D. Caused by an emergency vehicle’s presence but doesn’t involve it directly Rationale: The emergency vehicle’s presence disrupts traffic patterns leading to a collision. ________________________________________ 8. A fire/rescue apparatus is: A. A fire extinguisher B. A building alarm C. A mobile fire/rescue unit D. A firefighter’s uniform Rationale: Apparatus refers to vehicles equipped for fire and rescue operations. ________________________________________ 9. Quality assurance specialists listen to recordings to: A. Entertain themselves B. Learn call trends C. Compare performance to standards D. Make job evaluations Rationale: QA ensures adherence to protocols and service quality. ________________________________________ 10. A disorder resulting from a lingering reaction to trauma is: A. Burnout B. Anxiety disorder C. Panic attack D. Post-traumatic stress disorder (PTSD) Rationale: PTSD involves persistent symptoms following a traumatic event. 11. During a disaster, the Incident Command System (ICS) provides a framework for: A. Tracking finances B. Running dispatch software C. Maintaining command, managing resources, and coordinating efforts D. Evacuating civilians Rationale: ICS is a standardized approach to disaster management and coordination. ________________________________________ 12. What is the best definition for "repetitive persistence"? A. Repeating a caller's name to get their attention B. Asking the same question until the caller answers C. A calming technique using a firm but caring tone and repeating a helpful phrase D. Repeating emergency instructions loudly Rationale: Repetitive persistence helps gain control of chaotic calls through clear, firm guidance. ________________________________________ 13. For the caller, the perceived response time is often longer than the actual response time. A. True B. False C. It depends on the call D. Only in rural areas Rationale: Stress and panic can make wait times feel longer to callers. ________________________________________ 14. Which of the following would be an example of a trauma incident? A. Chest pain B. Burned patient C. Seizure D. Heart attack Rationale: Trauma refers to injuries caused by external forces such as burns. ________________________________________ 15. Burnout is best described as: A. Sudden loss of interest B. Mental illness C. A buildup of long-term stress leading to exhaustion D. Physical injury from overworking Rationale: Burnout affects both physical and emotional health due to prolonged stress. ________________________________________ 16. Emergency telecommunicators should always ask permission before giving pre-arrival instructions. A. True B. False C. Only for medical emergencies D. Only for minors Rationale: ETCs provide life-saving instructions immediately, not requiring consent. ________________________________________ 17. In the communication process, the "medium" is: A. The speaker B. The message C. The channel or method of communication D. The feedback Rationale: The medium is how the message is delivered—phone, radio, etc. ________________________________________ 18. A caller reports heavy black smoke from a building. The most appropriate classification is: A. Trash fire B. Structure fire C. Wildfire D. Smoke investigation Rationale: Smoke from a building typically indicates a structure fire. ________________________________________ 19. A first-party caller reports nausea and chest pain. Best medical classification? A. Heart failure B. Food poisoning C. Chest Pain / Chest Discomfort (Non-Traumatic) D. Difficulty breathing Rationale: Chest pain is considered high-priority and non-traumatic in nature here. ________________________________________ 20. When facing an ethical dilemma, the ETC should FIRST: A. Contact legal counsel B. Ask a coworker C. Follow established protocol, procedure, and policy D. Ignore the dilemma Rationale: Following protocol ensures accountability and consistency. ________________________________________ 21. What does TDD stand for? A. Telephone Dispatch Device B. Telecommunications Device for the Deaf C. Telecommunication Dialer Device D. Text and Data Device Rationale: TDD allows text communication for the hearing-impaired. ________________________________________ 22. When speaking to someone with hallucinations or delusions, the ETC should: A. Challenge their beliefs B. Hang up C. Redirect and avoid confrontation D. Yell for clarity Rationale: Arguing may escalate the situation; calm redirection is safer. ________________________________________ 23. Emergency calls have increased due to: A. Climate change B. More dispatchers C. Wireless technology D. Longer response times Rationale: Mobile phones have made emergency access more common. ________________________________________ 24. One way to reduce negative effects of call-processing gaps: A. Ask the caller to wait B. Say nothing C. Tell the caller what you are doing and why D. Transfer the call Rationale: Keeping the caller informed eases anxiety and maintains trust. ________________________________________ 25. Interagency communications are inefficient without: A. Identical radios B. National databases C. Standardized cross-agency radio procedures D. Emergency alerts Rationale: Interoperability depends on agreed-upon procedures. ________________________________________ 26. The nonspecific response of the body to change is: A. Burnout B. Anxiety C. Stress D. Fatigue Rationale: Stress is the body’s general reaction to any demand. ________________________________________ 27. IAED recommends verifying address and callback number by: A. Asking multiple times B. Requesting ID C. Repeating the information back to the caller D. Letting the caller confirm once Rationale: Repeating ensures accuracy and avoids dispatch errors. ________________________________________ 28. A caller reports a home break-in. Best classification? A. Suspicious activity B. Burglary / Home Invasion C. Trespassing D. Noise complaint Rationale: A break-in is legally classified as burglary or home invasion. ________________________________________ 29. Most emergency callers are uncooperative or hysterical. A. True B. False C. It depends D. Only during disasters Rationale: Most callers are cooperative and seeking help. ________________________________________ 30. Four elements necessary to prove negligence: A. Breach, report, witness, outcome B. Duty, intent, outcome, report C. Duty, breach of duty, injury/damage, causation D. Care, harm, crime, intent Rationale: These four elements form the legal foundation of negligence. ________________________________________ 31. A strange person hanging around is classified as: A. Disorderly conduct B. Public nuisance C. Suspicious / Wanted (Person, Circumstances, Vehicle) D. Harassment Rationale: Suspicious activity covers unknown or potentially threatening behavior. ________________________________________ 32. The "three Ps" refers to: A. Police, paramedics, and procedures B. Protocol, procedure, and policy C. Priority, process, and plan D. People, places, and policies Rationale: These guide ETC actions and decisions. ________________________________________ 33. A highly structured reference system is known as: A. Procedure B. Protocol C. Policy D. Guideline Rationale: Protocols are detailed tools that guide emergency call processing