NCCT INTERACTIVE REVIEW MEDICAL INSURANCE EXAM
QUESTIONS AND ANSWERS
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism?
Thank the patient for making you aware of their concern.
A medical assistant maintains a positive, caring demeanor when the office is
running 45 minutes behind on scheduled appointments. This action is most
indicative of which of the following workplace behaviors?
professionalism
Permission granted by an individual voluntarily and in his right mind is known as
consent
The medical assistant is preparing to escort a patient with a prosthetic limb, due
to complications from diabetes, to a room. Which of the following actions by the
medical assistant is appropriate?
ask the patient if they need extra assistance before helping
Which of the following is the role of a medical transcriptionist in the health care
setting?
transforming medical information into a permanent document
In which of the following medical record categories should the medical office
assistant file a patient's electrocardiogram result?
diagnostic procedure documents
Which of the following medical reports includes patient demographic information,
dates of hospitalization, reason for hospitalization, brief history, significant
findings from examinations and tests, course of treatment, final condition of the
patient, and final diagnosis?
discharge summary report
A patient with Medicaid presents to the provider's office requesting copies of
medical records. The patient presents a valid ID and signs a consent form and the
medical office assistant charges the patient $10.00 for the copies. Which of the
following is true regarding this charge?
, A provider can charge for the medical records because the records belong to the
provider.
A patient presents to the outpatient department for a chest x-ray and sputum
culture. The patient was referred from his primary care physician for a long-term
cough. The resident physician provides the initial interpretation of the x-ray film
and states "pneumonia" and signs the report. Seven days later the sputum
culture indicates a streptococcal infection. Which of the following actions should
the medical office assistant take?
Create an addendum because the new information must be connected to the
original note.
Which of the following actions by the medical assistant reflects professional
telephone etiquette?
requesting permission before placing a caller on hold, speaking clearly with a
pleasant tone, verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message?
name of the person calling, caller's return telephone number, date and time of the
call
Which of the following calls should the medical assistant refer directly to the
provider?
positive radiological reports
A patient calls the office concerned because they have just been stung by a bee.
Which of the following types of shock would be a concern?
Anaphylactic
A patient's wife calls the office and states that her husband is experiencing left
arm pain and chest pressure. Which of the following could the patient be
suffering from?
MI
Which of the following are internet search engines?
Bing, Google, Yahoo
QUESTIONS AND ANSWERS
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism?
Thank the patient for making you aware of their concern.
A medical assistant maintains a positive, caring demeanor when the office is
running 45 minutes behind on scheduled appointments. This action is most
indicative of which of the following workplace behaviors?
professionalism
Permission granted by an individual voluntarily and in his right mind is known as
consent
The medical assistant is preparing to escort a patient with a prosthetic limb, due
to complications from diabetes, to a room. Which of the following actions by the
medical assistant is appropriate?
ask the patient if they need extra assistance before helping
Which of the following is the role of a medical transcriptionist in the health care
setting?
transforming medical information into a permanent document
In which of the following medical record categories should the medical office
assistant file a patient's electrocardiogram result?
diagnostic procedure documents
Which of the following medical reports includes patient demographic information,
dates of hospitalization, reason for hospitalization, brief history, significant
findings from examinations and tests, course of treatment, final condition of the
patient, and final diagnosis?
discharge summary report
A patient with Medicaid presents to the provider's office requesting copies of
medical records. The patient presents a valid ID and signs a consent form and the
medical office assistant charges the patient $10.00 for the copies. Which of the
following is true regarding this charge?
, A provider can charge for the medical records because the records belong to the
provider.
A patient presents to the outpatient department for a chest x-ray and sputum
culture. The patient was referred from his primary care physician for a long-term
cough. The resident physician provides the initial interpretation of the x-ray film
and states "pneumonia" and signs the report. Seven days later the sputum
culture indicates a streptococcal infection. Which of the following actions should
the medical office assistant take?
Create an addendum because the new information must be connected to the
original note.
Which of the following actions by the medical assistant reflects professional
telephone etiquette?
requesting permission before placing a caller on hold, speaking clearly with a
pleasant tone, verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message?
name of the person calling, caller's return telephone number, date and time of the
call
Which of the following calls should the medical assistant refer directly to the
provider?
positive radiological reports
A patient calls the office concerned because they have just been stung by a bee.
Which of the following types of shock would be a concern?
Anaphylactic
A patient's wife calls the office and states that her husband is experiencing left
arm pain and chest pressure. Which of the following could the patient be
suffering from?
MI
Which of the following are internet search engines?
Bing, Google, Yahoo
