Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Jobs requiring interaction with people usually require a combination of 1) _______
A) technical skills and developmental needs.
B) technical skills and universal skills.
C) technical skills and Internet skills.
D) effective skills in interpersonal relations and technical work.
2) A key aspect of interpersonal skill training is that the 2) _______
A) skills are placed into memory.
B) learner becomes more effective at gathering information online.
C) learner overcomes all developmental needs.
D) skills can be put into practice.
3) An example of a soft skill would be 3) _______
A) knowing how to make frozen custard.
B) knowing how to appraise real estate.
C) developing software.
D) listening carefully to people.
4) The difference between soft skills and hard skills refers to the distinction 4) _______
between
A) intellectual and mechanical skills.
B) interpersonal and technical skills.
C) irrelevant and relevant skills.
D) personal and job-related skills.
5) Many studies have show that soft skills can compensate for 5) _______
A) skills in dealing with people.
B) being sensitive to other people's feelings.
C) traditional intelligence (within limits).
D) traditional intelligence, particularly in highly analytical work.
6) In the basic learning model, a goal refers to 6) _______
A) the activities required to reach an end result.
B) how quickly the person learns.
C) a desired state of affairs.
D) what the person has already accomplished.
7) An example of an action plan to help Jack become more patient would 7) _______
be for him to
A) ask friends if he is really impatient.
B) receive counseling about his impatience.
C) set a goal of becoming more patient.
D) figure out how far he is from his goal of being more patient.
8) In the learning model, self-discipline is an especially important 8) _______
contributor to
A) implementing the action plans.
, B) creating an action plan.
C) waiting to get started.
D) changing a goal.
9) The final step in the learning model is 9) _______
A) frequent practice. B) assessing reality.
C) developing an action plan. D) obtaining feedback.
10) An important requirement at each stage of the model for acquiring skills 10) ______
is
A) self-discipline.
B) encouragement from an outside source.
C) punishment for mistakes.
D) reviewing past mistakes.
11) A developmental need refers to 11) ______
A) a person's level of motivation for change.
B) the goal of a trainer.
C) the goal of a person's boss.
D) a person's need for change.
12) An important way of identifying developmental needs is through 12) ______
A) reading biographies of leaders in your field.
B) feedback from others.
C) choosing the opposite of universal developmental needs.
D) dreams about your future.
13) The first step toward change is 13) ______
A) low self-esteem.
B) satisfaction with the status quo.
C) identification of the problem.
D) a desire for perfection.
14) The purpose of the developmental need inventory is to identify needs 14) ______
for development and
A) compare past successes with future goals.
B) draw a self-portrait.
C) compare one's own developmental needs with those of others.
D) draw actions plans for bringing about needed change.
15) A universal training need refers to 15) ______
A) a training need of most career failures.
B) an area for skill improvement shared by most people.
C) the most comprehensive type of need for change.
D) an urgent need for development.
16) An individual's developmental need 16) ______
A) might also be a universal training need.
B) must be chosen from universal training needs.
C) can never be a universal training need.
D) becomes converted into a universal training need.
,17) The biggest change in recent years in how work is organized has been 17) ______
A) increasing the number of levels in an organization.
B) appointing more managers and supervisors.
C) giving less responsibility to workers.
D) the shift from traditional departments to teams.
18) Political skills in the workplace refer to 18) ______
A) supporting political candidates.
B) tricking other people toward your way of thinking.
C) looking foolish while trying to succeed.
D) influencing others so your interests are satisfied.
19) The need for leadership skills has increased in the modern organization 19) ______
because
A) more people are required to exercise leadership at least part of the
time.
B) many more permanent leadership positions have been created.
C) many entry-level workers now have "leader" in their title.
D) companies have de-emphasized the importance of groups and
teams.
20) A current trend in helping employees grow and develop is that 20) ______
A) managers expect schools to take care of all growth and
development.
B) employees are instructed to "sink or swim."
C) employees are given three months to grow and develop.
D) workers are expected to help coworkers.
21) A good example of informal learning would be 21) ______
A) acquiring a skill by observing a more experienced worker.
B) studying a text or manual as part of a course.
C) taking a course in golf or tennis.
D) attending a seminar with friends.
22) A trend in business with respect to learning is to 22) ______
A) integrate formal classroom learning with informal learning.
B) assign workers to either formal classroom learning or informal
learning.
C) use formal classroom learning just for hard skills.
D) use informal learning to replace formal classroom learning.
23) According to a table prepared by Capital Works, which is the most 23) ______
frequent
source of learning on the job among the following four?
A) interaction with coworkers
B) Internet or intranet
C) contact with outside professionals
D) conferences
24) Which one of the following has been identified as a powerful on-the-job 24) ______
learning experience?
A) having a boss who agrees with you in almost all areas
, B) dealing with problem employees
C) influencing others when you have considerable authority
D) dealing with familiar responsibilities on a regular basis
25) Which one of the following experiences is likely to do you the most 25) ______
good in terms of developing job skills?
A) dealing with routine assignments.
B) being paid more than your peers
C) having a boss with serious shortcomings
D) being assigned familiar responsibilities
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
26) Interpersonal skills are referred to as soft skills because a person with 26) ______
good interpersonal skills has a low aptitude for technical work.
27) As the work environment has become more technological, the demand 27) ______
for interpersonal skills has decreased.
28) So long as a supervisor is highly intelligent, he or she does not need 28) ______
much in the way of soft skills.
29) To perform in an outstanding manner, a person usually needs good soft 29) ______
skills because so many jobs involved dealing with people.
30) Sharing ideas with coworkers would be an example of an interpersonal 30) ______
skill.
31) For purpose of interpersonal skill training, a goal can be considered a 31) ______
desired state of affairs.
32) An action plan in the learning model refers to a mechanism for changing 32) ______
the relationship between the person and the environment.
33) Self-discipline is important for implementing the action plans in the 33) ______
learning model.
34) Short-range feedback is usually sufficient to measure the effectiveness of 34) ______
skill development.
35) True skill development takes place when a person integrates the new 35) ______
skill into the usual way of conducting oneself.
36) When an interpersonal skill becomes a habit, it loses its effectiveness. 36) ______
37) The learning model proceeds in this sequence: Goal - assessing reality - 37) ______
an action plan - feedback on actions - frequent practice.
38) People are the most likely to develop new skills when they feel no 38) ______
particular need for change.
39) A developmental need refers to about the same idea as a weakness a 39) ______
person should overcome.
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1) Jobs requiring interaction with people usually require a combination of 1) _______
A) technical skills and developmental needs.
B) technical skills and universal skills.
C) technical skills and Internet skills.
D) effective skills in interpersonal relations and technical work.
2) A key aspect of interpersonal skill training is that the 2) _______
A) skills are placed into memory.
B) learner becomes more effective at gathering information online.
C) learner overcomes all developmental needs.
D) skills can be put into practice.
3) An example of a soft skill would be 3) _______
A) knowing how to make frozen custard.
B) knowing how to appraise real estate.
C) developing software.
D) listening carefully to people.
4) The difference between soft skills and hard skills refers to the distinction 4) _______
between
A) intellectual and mechanical skills.
B) interpersonal and technical skills.
C) irrelevant and relevant skills.
D) personal and job-related skills.
5) Many studies have show that soft skills can compensate for 5) _______
A) skills in dealing with people.
B) being sensitive to other people's feelings.
C) traditional intelligence (within limits).
D) traditional intelligence, particularly in highly analytical work.
6) In the basic learning model, a goal refers to 6) _______
A) the activities required to reach an end result.
B) how quickly the person learns.
C) a desired state of affairs.
D) what the person has already accomplished.
7) An example of an action plan to help Jack become more patient would 7) _______
be for him to
A) ask friends if he is really impatient.
B) receive counseling about his impatience.
C) set a goal of becoming more patient.
D) figure out how far he is from his goal of being more patient.
8) In the learning model, self-discipline is an especially important 8) _______
contributor to
A) implementing the action plans.
, B) creating an action plan.
C) waiting to get started.
D) changing a goal.
9) The final step in the learning model is 9) _______
A) frequent practice. B) assessing reality.
C) developing an action plan. D) obtaining feedback.
10) An important requirement at each stage of the model for acquiring skills 10) ______
is
A) self-discipline.
B) encouragement from an outside source.
C) punishment for mistakes.
D) reviewing past mistakes.
11) A developmental need refers to 11) ______
A) a person's level of motivation for change.
B) the goal of a trainer.
C) the goal of a person's boss.
D) a person's need for change.
12) An important way of identifying developmental needs is through 12) ______
A) reading biographies of leaders in your field.
B) feedback from others.
C) choosing the opposite of universal developmental needs.
D) dreams about your future.
13) The first step toward change is 13) ______
A) low self-esteem.
B) satisfaction with the status quo.
C) identification of the problem.
D) a desire for perfection.
14) The purpose of the developmental need inventory is to identify needs 14) ______
for development and
A) compare past successes with future goals.
B) draw a self-portrait.
C) compare one's own developmental needs with those of others.
D) draw actions plans for bringing about needed change.
15) A universal training need refers to 15) ______
A) a training need of most career failures.
B) an area for skill improvement shared by most people.
C) the most comprehensive type of need for change.
D) an urgent need for development.
16) An individual's developmental need 16) ______
A) might also be a universal training need.
B) must be chosen from universal training needs.
C) can never be a universal training need.
D) becomes converted into a universal training need.
,17) The biggest change in recent years in how work is organized has been 17) ______
A) increasing the number of levels in an organization.
B) appointing more managers and supervisors.
C) giving less responsibility to workers.
D) the shift from traditional departments to teams.
18) Political skills in the workplace refer to 18) ______
A) supporting political candidates.
B) tricking other people toward your way of thinking.
C) looking foolish while trying to succeed.
D) influencing others so your interests are satisfied.
19) The need for leadership skills has increased in the modern organization 19) ______
because
A) more people are required to exercise leadership at least part of the
time.
B) many more permanent leadership positions have been created.
C) many entry-level workers now have "leader" in their title.
D) companies have de-emphasized the importance of groups and
teams.
20) A current trend in helping employees grow and develop is that 20) ______
A) managers expect schools to take care of all growth and
development.
B) employees are instructed to "sink or swim."
C) employees are given three months to grow and develop.
D) workers are expected to help coworkers.
21) A good example of informal learning would be 21) ______
A) acquiring a skill by observing a more experienced worker.
B) studying a text or manual as part of a course.
C) taking a course in golf or tennis.
D) attending a seminar with friends.
22) A trend in business with respect to learning is to 22) ______
A) integrate formal classroom learning with informal learning.
B) assign workers to either formal classroom learning or informal
learning.
C) use formal classroom learning just for hard skills.
D) use informal learning to replace formal classroom learning.
23) According to a table prepared by Capital Works, which is the most 23) ______
frequent
source of learning on the job among the following four?
A) interaction with coworkers
B) Internet or intranet
C) contact with outside professionals
D) conferences
24) Which one of the following has been identified as a powerful on-the-job 24) ______
learning experience?
A) having a boss who agrees with you in almost all areas
, B) dealing with problem employees
C) influencing others when you have considerable authority
D) dealing with familiar responsibilities on a regular basis
25) Which one of the following experiences is likely to do you the most 25) ______
good in terms of developing job skills?
A) dealing with routine assignments.
B) being paid more than your peers
C) having a boss with serious shortcomings
D) being assigned familiar responsibilities
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
26) Interpersonal skills are referred to as soft skills because a person with 26) ______
good interpersonal skills has a low aptitude for technical work.
27) As the work environment has become more technological, the demand 27) ______
for interpersonal skills has decreased.
28) So long as a supervisor is highly intelligent, he or she does not need 28) ______
much in the way of soft skills.
29) To perform in an outstanding manner, a person usually needs good soft 29) ______
skills because so many jobs involved dealing with people.
30) Sharing ideas with coworkers would be an example of an interpersonal 30) ______
skill.
31) For purpose of interpersonal skill training, a goal can be considered a 31) ______
desired state of affairs.
32) An action plan in the learning model refers to a mechanism for changing 32) ______
the relationship between the person and the environment.
33) Self-discipline is important for implementing the action plans in the 33) ______
learning model.
34) Short-range feedback is usually sufficient to measure the effectiveness of 34) ______
skill development.
35) True skill development takes place when a person integrates the new 35) ______
skill into the usual way of conducting oneself.
36) When an interpersonal skill becomes a habit, it loses its effectiveness. 36) ______
37) The learning model proceeds in this sequence: Goal - assessing reality - 37) ______
an action plan - feedback on actions - frequent practice.
38) People are the most likely to develop new skills when they feel no 38) ______
particular need for change.
39) A developmental need refers to about the same idea as a weakness a 39) ______
person should overcome.
