1|Page
IAHSS ADVANCED OFFICER
CERTIFICATION ACTUAL EXAM 2026
|QUESTIONS AND CORRECT
DETAILED ANSWERS | RATED A+ |
NEW AND REVISED
What agency requires Hazard Surveillance Rounds?
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - ANSWER- b. The Joint
Commission
What are the two categories of safety and securities inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - ANSWER- c.
Hazard surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
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c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - ANSWER- d.
The safety committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard
Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years - ANSWER- c. Twice per year
Non-patient care buildings and exterior grounds require Hazard
Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above - ANSWER- a. Once per year
The five-step approach to crime analysis is:
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - ANSWER- b.
Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
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Crime analysis data reports should be presented to the institutional
safety committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never - ANSWER- a. Quarterly
Healthcare facilities that provide _______ customer service motivate
customers to tell others about these organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent - ANSWER- d. Excellent
Process improvements in customer service can be measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above - ANSWER- d. All of the above
_______ can be an excellent way to measure customer service and
improve performance:
a. Surveys
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b. Feedback
c. Employee complaints
d. Phone call monitoring - ANSWER- b. Feedback
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANSWER- e. All of the above
Communication is ________________:
a. 93% body language, 7% words
b. 50% non-verbal, 50% verbal
c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice - ANSWER- a. 93%
body language, 7% words
Customer retention is __________ times less expensive than attracting
new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12 - ANSWER- b. 5 to 6
IAHSS ADVANCED OFFICER
CERTIFICATION ACTUAL EXAM 2026
|QUESTIONS AND CORRECT
DETAILED ANSWERS | RATED A+ |
NEW AND REVISED
What agency requires Hazard Surveillance Rounds?
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - ANSWER- b. The Joint
Commission
What are the two categories of safety and securities inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - ANSWER- c.
Hazard surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
,2|Page
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - ANSWER- d.
The safety committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard
Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years - ANSWER- c. Twice per year
Non-patient care buildings and exterior grounds require Hazard
Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above - ANSWER- a. Once per year
The five-step approach to crime analysis is:
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - ANSWER- b.
Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
,3|Page
Crime analysis data reports should be presented to the institutional
safety committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never - ANSWER- a. Quarterly
Healthcare facilities that provide _______ customer service motivate
customers to tell others about these organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent - ANSWER- d. Excellent
Process improvements in customer service can be measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above - ANSWER- d. All of the above
_______ can be an excellent way to measure customer service and
improve performance:
a. Surveys
, 4|Page
b. Feedback
c. Employee complaints
d. Phone call monitoring - ANSWER- b. Feedback
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANSWER- e. All of the above
Communication is ________________:
a. 93% body language, 7% words
b. 50% non-verbal, 50% verbal
c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice - ANSWER- a. 93%
body language, 7% words
Customer retention is __________ times less expensive than attracting
new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12 - ANSWER- b. 5 to 6
